Salesforce Senior Support Engineer

6 days ago


Deakin, Australia Softtest pays pty ltd Full time
About the Role

We are seeking a highly skilled Salesforce Senior Support Engineer to join our team at Softtest pays pty ltd. As a key member of our technical team, you will be responsible for providing expert-level support and guidance on Salesforce-related issues.

Key Responsibilities
  • Maintain and configure Service Cloud, Health Cloud, and Digital Experience applications to ensure optimal performance and functionality.
  • Investigate and troubleshoot OmniStudio components, including FlexCards, Omniscripts, data raptors, and integration procedures, to resolve complex technical issues.
  • Perform ongoing system administration tasks, including user management, application metrics monitoring, and data integrity maintenance.
  • Deploy changes via our existing DevOps framework to ensure seamless integration and minimal disruption.
  • Evaluate new Salesforce releases to determine functionality requirements and provide detailed information on how changes will impact affected departments and users.
  • Develop and maintain documentation on processes and configurations to ensure knowledge sharing and consistency.
  • Liaise with internal and external stakeholders across various disciplines to ensure effective communication and collaboration.
  • Troubleshoot API and integration issues with different applications, such as MuleSoft, to resolve technical complexities.
Requirements
  • More than 5 years of experience within the Salesforce ecosystem.
  • Experience/exposure with Salesforce Industries, including Omni Studio.
  • Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
  • Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
  • Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience.
Desirable Criteria
  • Platform Developer 1 Certification or Omnistudio Certification.
  • Exposure to HTML, CSS, and JavaScript is an added advantage.
  • Work within an Agile delivery methodology.


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