Information Technology Team Lead Position

2 weeks ago


Perth, Western Australia Bunnings Full time

Technology Service Desk Team Leader Role at Bunnings

Bunnings, the leading Australian and New Zealand home improvement retailer, is seeking a skilled leader to head its technology service desk team.

This high-performing team provides exceptional customer service and support for IT systems across the organization. The ideal candidate will have extensive experience in IT service management, strong leadership skills, and a passion for delivering results.

The successful applicant will be responsible for:

  • Leading a team of experts to deliver top-notch customer service.
  • Maintaining service delivery standards that meet or exceed agreed-upon levels.
  • Monitoring and reporting on service performance to drive continuous improvement.
  • Analyzing and reviewing service performance against key performance indicators (KPIs).
  • Ensuring high availability of all IT systems.

You will join a dynamic team and leverage your experience as a people leader and coach to inspire and motivate your team members.

To succeed in this role, you will require:

  • A proven track record in IT service management capabilities.
  • Experience leading high-performing teams to achieve outstanding results.
  • Familiarity with contact centre and ticketing platforms.
  • Technical skills in Windows, Active Directory, Office, and MySQL.

Bennings offers a collaborative work environment, flexible working arrangements, team discounts, and opportunities to contribute to the local community.

This position comes with an estimated annual salary of $120,000 based on industry standards and qualifications required for the role.



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