Retail Operations Manager Position at Bunnings
4 weeks ago
At Bunnings, you'll make a meaningful difference to our business and community.
We're the leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through our network of stores, trade centres, and online platform.
By joining our diverse team, you will have the opportunity to grow, develop, have fun, and make a positive impact – to our customers and the communities where we live and work.
About the Role:We have an exciting opportunity for a Retail Operations Manager to contribute to our ongoing success at our Blacktown Store.
As a key member of the store leadership team, you'll be responsible for leading day-to-day store operations, ensuring your team delivers exceptional customer experiences and making customers' DIY projects a reality.
Key responsibilities include:
- Supporting the store leadership team to achieve business objectives
- Setting an example of excellent customer service and coaching the team to deliver friendly and helpful advice to customers
- Coaching the team on the right service behaviours and assisting with inducting and training new team members
- Ensuring merchandising standards align with business requirements and coordinating stock
We're looking for a skilled and experienced Retail Operations Manager who can:
- Supervise and lead customer-facing teams in a high-safety and high-compliance environment
- Apply strong analytical skills to drive business results
- Show a passion for customer service and a willingness to learn about new products
- Coach and develop others, providing feedback and getting the best out of a team
- Achieve results and standards by working effectively with the team
- Be approachable and confident when interacting with customers
As a valued member of our Bunnings team, you'll enjoy:
- A flexible and informal work environment that helps balance work and home life
- Team discounts at Bunnings, OnePass, and other Wesfarmers retailers
- Discounts from corporate partners and cost-price food and drinks at our Bunnings café
- 12 weeks paid parental leave, annual flu vaccinations, and health checks
- The opportunity to create a real difference in your local community and environment
We're committed to creating a workplace where you'll feel like you belong. Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
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