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Senior Night Lead
3 weeks ago
We are seeking a seasoned Night Manager to join our Front Office team. As Duty Manager, you will be responsible for overseeing hotel operations during overnight shifts and acting as a representative of senior leadership in the absence of the General Manager.
This is an opportunity to elevate your professional profile within a leading hotel network. You will deliver exceptional guest service, ensure operational excellence, and support a team culture built on care, collaboration, and premium hospitality standards.
Responsibilities
- Oversee hotel operations during overnight shifts, acting as Duty Manager.
- Manage late arrivals, early departures, and guest inquiries with professionalism.
- Ensure safety, security, and emergency procedures are followed.
- Conduct nightly audits and prepare operational reports.
- Support and lead the night team to maintain premium service standards.
- Resolve guest issues promptly, ensuring a seamless experience.
- Monitor cleanliness and presentation of public areas overnight.
- Liaise with other departments to ensure continuity across shift.
- Act as a Loyalty Ambassador, promoting membership and benefits.
- Follow up on guest feedback and assist with responses to ensure satisfaction and retention.
Requirements
- Proven ability to deliver exceptional guest service and uphold operational excellence.
- A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening to their stories.
- Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy.
- Outstanding communication skills—both written and verbal.
- Strong cultural awareness and ability to work effectively within a diverse team.
- Impeccable attention to detail and a proactive approach to problem-solving.
- Minimum 3 years' experience in a front office leadership role within a hotel environment.
- Previous experience in Night Audit and/or Front Office Supervisor roles preferred.
- High level of computer literacy; Excel and Opera Cloud experience highly regarded.
- Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people.
- Current and valid Full AU Driver Licence, with the confidence to drive both manual and automatic vehicles.
- Full-time Australian working rights.
Benefits
- ALL Heartist Employee benefit card, offering discounted rates in Accor and partners worldwide.
- Duty meals.
- Lauised uniform.
- Ability to grow a career within our property and beyond.
About Us
We are committed to making our people feel welcome and valued. This includes access to formal training, career development pathways, and exclusive benefits. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life.
