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Operations Team Member

2 months ago

Penrith Municipality, Australia The Good Guys Full time

About The Good Guys

We're a leading electrical and appliance retailer in Australia, driven by our purpose to help families live better for less. With over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne, we're committed to delivering exceptional customer experiences.

Why Work with Us?

  • We have a supportive, transparent, and inclusive team culture.
  • We're a multi-award-winning, iconic retail brand with a rich history in the Australian retail market since 1952.
  • We offer a competitive salary package, a leading commission structure for sales positions, and generous team member discounts across The Good Guys and JB Hi-Fi.
  • You'll work with exciting, industry-leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber, and more.
  • We support vulnerable members of our community through our 'Doing Good' and 'Helping Hands' workplace giving programs.
  • You'll have exposure to ongoing training and development opportunities from day one.
  • We offer fantastic long-term career opportunities across the broader The Good Guys/JB Hi-Fi group.

The Role

As an Operations Team Member, you'll be an integral part of our customer-facing team, delivering store operations activities in support of a sales-focused culture and profitable sales growth. Reporting to the Operations Manager, you'll be responsible for effective store administration, inventory management, and customer experience delivery.

Key Responsibilities

  • Deliver effective store administration, including cash handling, banking integrity, systems access, and data integrity.
  • Contribute to financial performance through effective inventory management and management of controllable expenses.
  • Manage all sales channel fulfillment in line with procedures.
  • Work collaboratively as part of a team to deliver a consistent positive store and channel experience for customers.
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing, and presentation.
  • Continuously improve sales skills and product knowledge through available online platforms and development opportunities.