Cybersecurity Partnership Specialist
4 days ago
We are seeking a skilled Cybersecurity Partnership Specialist to join our team. This role involves acting as the primary technical contact for key clients in the post-sales area, ensuring their success and satisfaction with our products and services.
About the RoleThe successful candidate will be responsible for working closely with clients to understand their needs, addressing their technical challenges tailored to their needs, and advocating for their success within our organization.
- Provide proactive guidance to help keep the customer's mission-critical environments healthy by identifying potential issues before they become problems.
- Improve the overall customer experience via best practices and technical recommendations that optimize their return on investment.
To succeed in this role, you will need:
- A minimum of 8-10 years of experience in a technical support role in a networking/security company.
- A strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
- Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning.
- Administrator-level working knowledge of Windows, Linux, or Unix skills.
- Good understanding of web application concepts, security, and vulnerabilities.
- Strong troubleshooting and problem-solving skills.
- Effective oral and written communication skills.
- At least NV1 Australian Security clearance.
We value diversity and inclusivity, and encourage applications from diverse backgrounds and identities. Our welcoming work environment is designed to support a rewarding career journey with an attractive Total Rewards package to support your overall health and financial well-being.
You will have the opportunity to bring solutions that make a meaningful and lasting impact on our 660,000+ customers around the globe.
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