Experience Expert

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Title: Experience Expert

We are seeking an experienced professional to join our team and help us deliver exceptional customer experiences.

A global leader in integrated logistics, we pioneer innovation and transformation to redefine the boundaries of possibility.

We believe in diversity, collaboration, and continuous learning, working hard to ensure our organization reflects and understands our customers.

With a presence across 130 countries, we work together to shape the future of global trade and logistics.

This is an exciting career opportunity in an international business setting known for diversity and being a high-paced environment.

  • Focusing on creating valuable relationships with current and new customers.
  • Working with highly professional teams in an environment where you will be valued, recognized, and well-rewarded.
The Role:

The Customer Experience Agent is responsible for managing the customer experience by identifying issues proactively, building strong relationships with customers, and identifying solutions that benefit both parties.

Key Responsibilities:
  • Being the primary point of contact for customers via all communication channels.
  • Understanding external factors impacting the customer's supply chain and their sense of urgency, service needs, drivers, and desires.
  • Aligning with customer expectations upfront and responding with suggested solutions.
  • Cross-selling and upselling Logistics and Services products to customers.
  • Responsible for vendor management and shipment order consolidation planning.
  • Proactively tracking shipments and notifying customers of relevant deviations from the transport plan.
Requirements:
  • Knowledge of shipping, supply chain, or logistics industry preferred.
  • Excellent stakeholder management, interpersonal, and communication skills.
  • Energetic, well-organized, and self-initiated.
  • Analytical and problem-solving skills.

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