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Customer Experience Coordinator

3 weeks ago

Willoughby City Council, Australia beBee Careers Full time

About the Role

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We are seeking a Customer Experience Coordinator to join our Sales Support team. The successful candidate will provide exceptional customer service, manage orders from quote to dispatch and invoicing, and work closely with Business Development Managers to deliver projects on time.

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Key Responsibilities

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  • Manage the entire order process from quote to dispatch and invoicing of goods;">
  • Respond to customer enquiries via phone and email;">
  • Work collaboratively with BDMs, customers, and internal teams to deliver projects on time;">
  • Enter data into the company ERP system and perform database management tasks;">
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Requirements

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To be successful in this role, you will require:

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  • Experience in an administration or customer-focused role, preferably within the interiors, furniture, or specification industry;">
  • Excellent communication and interpersonal skills;">
  • A passion for delivering superior customer service;">
  • A high level of attention to detail, accuracy, and integrity; and">
  • A positive, fun, and open attitude;">
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Our Culture

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You will enjoy working in a dynamic and flexible environment where you can take ownership of your tasks and contribute to creating world-class design solutions.