Claims Care Advisor

2 weeks ago


Sunshine Coast, Australia Youi Full time

Innovative Claims Team at Youi: Empowering Success

At Youi, we foster a dynamic environment that nurtures talent and drives growth. Our approach is centered around providing a platform for continuous success. As we push boundaries and innovate, we seek exceptional individuals to join us in shaping the future.

The details:

  • Monday to Friday
  • 9:00am - 2:00pm
  • 25 hours per week

Your Key Responsibilities:

  • Be the initial point of contact for customers after an insured event.
  • Assist customers during critical moments by efficiently initiating their claims process.
  • Find solutions that benefit both clients and Youi, effectively addressing issues.
  • Act as a liaison between customers and service providers.
  • Consistently adhere to legal and corporate requirements.
  • Utilize strong customer service skills and excellent communication abilities to create a positive claims experience.

What We're Looking For:

  • A proven track record in customer service with a genuine desire to assist others.
  • Excellent communication skills for effective interactions with customers and service providers.
  • Problem-solving ability to handle various scenarios and find beneficial solutions.
  • Knowledge of relevant legislation and company policies for compliance.
  • Quick thinking and adaptability to thrive in a fast-paced environment, especially during high claims periods.
  • Empathy and patience to provide emotional support and guidance during stressful situations.
  • Organizational skills for accurate and efficient claim detail management.

About the Role:

This Monday-Friday role offers a great work-life balance, set start and finish times, and 22 Days Annual Leave, plus volunteer leave and annual salary reviews. You'll also enjoy access to on-site facilities like a Barber, Brow Bar, Massage, Games Room, and free use of the Youi Bicycle Fleet.

We're committed to fostering a culture that supports our employees' overall well-being. This includes offering free Skin Checks, Flu Jabs, and Wealth Mastery Sessions, as well as discounted insurance products.

We believe in promoting from within and providing opportunities for career progression. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us.

We're Youi, a pioneering force in the Australian insurance industry, dedicated to revolutionizing the sector by putting the customer first. If you're a motivated individual seeking a challenging yet rewarding opportunity, apply now to be part of our mission.



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