Senior Apartment Hotel Operations Director

2 weeks ago

Launceston, Tasmania, Australia beBeeManager Full time $100,000 - $120,000
Apartment Hotel Manager or Management Couple Launceston Job Description

We are seeking a proactive and experienced apartment hotel manager or management couple to oversee the smooth operation of our busy apartment hotel. The successful candidate will possess significant experience in a hotel or apartment management role, preferably in a similar size and style of property.

Key Responsibilities:
  • Operational Management:
    • Manage all daily operations of the apartment hotel, including reception, housekeeping, maintenance, and guest relations
    • Oversee the recruitment, training, scheduling and management of the hotel team
  • Revenue Growth:
    • Drive occupancy and revenue through effective marketing, pricing and yield management strategies
  • Property Maintenance:
    • Maintain brand standards and ensure the property is well-presented at all times
    • Identify and address maintenance and repair issues to maintain the property
  • Customer Service:
    • Provide exceptional customer service and handle guest enquiries, feedback and complaints
Requirements:
  • Significant experience (3+ years) in a hotel or apartment management role, preferably in a similar size and style of property
  • Strong leadership and people management skills, with the ability to build, motivate, and develop high-performing teams
  • Excellent customer service orientation and problem-solving skills
  • Proven track record in driving occupancy, revenue, and profitability
  • Hands-on experience managing all aspects of hotel operations
  • Strong commercial acumen and financial management skills
  • Working knowledge of property maintenance and repair requirements
  • Strong attention to detail and ability to multitask in a fast-paced environment

Ideal Candidate - Single Manager: The ideal candidate has extensive experience in hospitality management, with a solid understanding of property operations in the serviced apartment and hotel sector. They bring creativity, a proactive approach, and a coaching leadership style, focusing on employee growth and development.

As a Couple/Management Team: As a management couple, complementary skills and hands-on experience are highly valued. At least one member should have strong maintenance experience, ensuring facilities are kept to the highest standard and any issues are resolved promptly. Together, you offer comprehensive knowledge of property and hospitality management, creativity, and a supportive leadership style.

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