Retail Experience Specialist

2 months ago

Paddington, New South Wales, Australia Aesop Full time
Role Purpose

As a Retail Consultant at Aesop, you will embody our desire to engage, listen, and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

Key Responsibilities
  • Experience operating within a customer service role or environment
  • Effective selling skills and the ability to drive commercial outcomes
  • History of successfully participating in and contributing to a team
  • Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
  • Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Strong communication and problem-solving skills
  • Working knowledge of skin care and skin care industry (advantageous)
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)
What We Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include:

  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Bonus opportunity based on personal, and business, performance
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
  • Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options.
About Aesop

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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