Team Leader
1 week ago
We are seeking an exceptional Team Leader to join our Health Insurance Contact Centre, driving operational excellence and leading a high-performing team.
Our Contact Centres serve as a primary point of connection for Bupa Health Insurance customers and potential customers. Our Customer Service advisors engage in meaningful interactions via the voice channel, uncovering needs and providing solutions that deliver the best outcome for the customer, while adhering to quality standards.
Key Responsibilities:- Lead Advisors/Consultants to achieve business goals and metrics.
- Partner effectively with peers and Real Time to manage incoming call volumes and implement contingencies.
- Ensure service targets are achieved by developing and training staff, implementing new initiatives, monitoring performance, and maintaining resource utilization.
- Develop a team of highly professional and motivated Contact Centre Advisors/Consultants.
- Foster effective relationships with other business units to ensure success of business initiatives.
You will be/have:
- Excellent leadership, people management, and team management skills.
- Good Contact Centre experience in a similar environment.
- Ability to inspire and create enthusiasm, energy, and cooperation in others to achieve work objectives.
- Ability to coach and encourage staff to perform at their optimum level.
- Workflow management and efficiency skills.
- Demonstrated understanding of contact centre practices, dependencies, and operations.
- Demonstrated ability to work under pressure while continuing to make effective decisions.
As well as a competitive salary, a range of Bupa benefits, and flexible working/work from home arrangements, you'll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.
About Bupa Asia PacificBupa is an international healthcare group committed to helping people live longer, healthier, happier lives and making a better world for more than 70 years. Our organisation operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing over 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.
-
Team Leader
4 weeks ago
Melbourne, Victoria, Australia Pillow Talk Full timeAbout Us:Pillow Talk is a leading Australian-owned and operated company specialising in high-quality linen and homewares. We're seeking a highly skilled and experienced Team Leader to join our team in Mentone.Job Description:As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers...
-
Revenue Assurance and Billing Team Lead
3 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeAbout the RoleWe are seeking a highly skilled and experienced Revenue Assurance and Billing Team Lead to join our team at Team Global Express. As a key member of our leadership team, you will be responsible for leading our Revenue Operations and Billing team to drive a data-driven, efficient, and value-focused revenue assurance culture.Main...
-
Restaurant Team Leader
4 weeks ago
Melbourne, Victoria, Australia Hospoworld Resourcing Full timeRestaurant Team Leader OpportunityWe are seeking a motivated and experienced Restaurant Team Leader to join our team at Hospoworld Resourcing. As a Restaurant Team Leader, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and drive sales growth.About the RoleThis is an exciting opportunity to work...
-
Restaurant Team Leader
3 weeks ago
Melbourne, Victoria, Australia Hospoworld Resourcing Full timeRestaurant Team Leader OpportunityYou'll be coached and guided by a dedicated Area Manager to take your leadership career to the next level. Local go-to for good food with good people.The OpportunityThis isn't your typical casual diner—here, progressive, mouth-watering dishes meet a lively, energetic atmosphere, creating a loyal fan base that...
-
Store Team Leader
2 weeks ago
Melbourne, Victoria, Australia BONDS Full timeAbout the RoleWe are seeking a highly motivated Store Team Leader to join our team at Bonds Bendigo Store. This is a full-time position at 38 hours/week.
-
Hotel Team Leader
1 month ago
Melbourne, Victoria, Australia AccorHotel Full timeJoin AccorHotel as a Guest Service Agent Team Leader and be part of a dynamic team that delivers exceptional customer experiences. **About the Role** As a Guest Service Agent Team Leader, you will be responsible for providing efficient service to guests, maintaining accurate guest accounts, and providing helpful information. **Key Responsibilities:** *...
-
Claims Team Leader
4 weeks ago
Melbourne, Victoria, Australia Fuse Recruitment Full timeClaims Team Leader Job DescriptionFuse Recruitment is seeking an experienced Claims Team Leader to join our client's growing Claims team. As a Claims Team Leader, you will be responsible for leading a high-performing team and motivating them to exceed outstanding metrics and deliver results.Key Responsibilities:Lead and inspire a high-performing claims team,...
-
Senior Team Leader
4 weeks ago
Melbourne, Victoria, Australia Belgravia Leisure Full timeThe Team Leader RoleBelgravia Leisure is seeking a highly skilled Team Leader to join our Contact Centre team. As a Team Leader, you will be responsible for leading a team of Contact Centre Consultants to achieve collective and individual goals.Key ResponsibilitiesManage various channels: voice, web messaging, SMS, and email.Lead consultants to achieve goals...
-
Team Leader
4 weeks ago
Melbourne, Victoria, Australia Belgravia Leisure Full timeThe RoleAs a Team Leader at Belgravia Leisure, you will be responsible for leading a team of Contact Centre Consultants. This includes recruiting, managing performance, and providing leadership to achieve collective and individual goals.Key ResponsibilitiesManaging various channels: voice, web messaging, SMS, and email.Leading consultants to achieve goals...
-
Culinary Team Leader
5 days ago
Melbourne, Victoria, Australia St Vincent's Health Australia Full timeJob OpportunityWe are seeking a highly skilled Culinary Team Leader to join our team at St Vincent's Health Australia.About the RoleThe successful candidate will lead a high-performing culinary team, responsible for delivering exceptional food services to our patients and staff.Key Responsibilities
-
Retail Team Leader
1 week ago
Melbourne, Victoria, Australia allkinds Full timeWe are seeking an exceptional Retail Team Leader to join our dynamic team at AllKinds. As a key member of our management team, you will play a vital role in driving sales, store performance, and customer satisfaction.**Key Responsibilities:**Drive a customer-focused culture, creating memorable and seamless experiences with every interactionEmbrace the fun...
-
Assessment Team Leader
1 month ago
Melbourne, Victoria, Australia Fuse Recruitment Full timeJob Title: Assessment Team LeaderFuse Recruitment is seeking a highly skilled Assessment Team Leader to join our client's Claims team in Melbourne.As a key member of the team, you will be responsible for guiding and overseeing the Desktop Home Assessing Team, ensuring they are consistent and effective in their approach to virtual assessments and validation...
-
Team Leader
4 weeks ago
North Melbourne, Victoria, Australia DPV Health Full timeDynamic Leadership OpportunityDPV Health is seeking an exceptional Team Leader to join the Client Access Intake team. Reporting to the Client Access Manager, you will play a pivotal role in delivering exceptional, client-centered outcomes.Lead the Intake Team to achieve outstanding resultsEmbrace innovation and new approaches to client access and timely...
-
Culinary Team Leader
1 week ago
Melbourne, Victoria, Australia Accor Full timeJob OverviewWe are seeking a skilled Culinary Team Leader to join our team at Novotel and Ibis Melbourne Central. This is an exciting opportunity for someone passionate about hospitality and food to lead a high-performing kitchen team.Company OverviewNovotel and Ibis Melbourne Central is a dual-branded hotel with 473 rooms conveniently located in the CBD. We...
-
Accreditation Team Leader
4 weeks ago
Melbourne, Victoria, Australia Ray White and Loan Market Full timeAbout the RoleThis is a critical position that plays a vital part in supporting the business objectives of delivering high-quality service to our brokers and growth & sales teams.The role involves the accurate preparation and execution of lender accreditation-related data and the updating of MyCRM with correct data.Key ResponsibilitiesAs the Accreditation...
-
Sales Team Leader
4 weeks ago
Melbourne, Victoria, Australia Dyson Group Full timeFull Time – Bundoora Depot Team Leader Sales TeamThe Dyson Group of Companies is a family-owned organisation providing quality coach and bus services across Australia. We value safety and work hard to ensure a positive, collaborative workplace culture at all our locations based on family values established across 70 years of operation.An exciting...
-
Culinary Team Leader
6 days ago
Melbourne, Victoria, Australia Hyatt Full timeAbout the RoleAs a skilled Culinary Team Leader at Hyatt Centric Melbourne, you will be responsible for assisting the Chef De Cuisine with kitchen operations and supervising team members to deliver exceptional dining experiences.Key Responsibilities:Maintain high standards of cleanliness and organization in designated working areas and sections.Train and...
-
Senior Culinary Team Leader
1 week ago
Melbourne, Victoria, Australia St Vincent's Health Australia Full timeJob Title: Senior Culinary Team LeaderWe are seeking an experienced and skilled Senior Culinary Team Leader to join our team at St Vincent's Health Australia.About the Role:The successful applicant will lead a team of chefs and cooks, overseeing menu planning, food preparation, and presentation. The role requires strong leadership skills, attention to...
-
3IC Team Leader
4 weeks ago
Melbourne, Victoria, Australia Chadstone Full time**Career Opportunity:** Full-Time 3IC at our Chadstone Brand Concept StoreWe are seeking a highly motivated and experienced 3IC to join our team at the Chadstone Brand Concept Store.Assist the Store Manager and Assistant Manager in managing, motivating and leading the team to achieve sales targets and deliver an exceptional customer experience.Maintain...
-
Finance Team Leader
3 weeks ago
Melbourne, Victoria, Australia Benneaux Full timeFinance Team LeaderAt Benneaux, we are seeking an experienced Senior Financial Accountant to take up a newly created role within our finance team. This position involves leading the financial accounting, statutory accounting, and taxation areas for the organisation, as well as strengthening the balance sheet through working capital management. Key...