Regional Client Lead

2 weeks ago

Townsville, Queensland, Australia Vision Australia Full time

About the Role

We are seeking a highly skilled Regional Client Lead to join our team at Vision Australia. As a Regional Client Lead, you will be responsible for leading a diverse team of service delivery professionals, supporting the adoption of high-quality person-centred services for adult clients in an individualised funding environment.

Key Responsibilities

  • Work closely with other Regional Client Leads and the National Clinical Operations Lead in the development and evaluation of clinical programs, services, and policies, utilizing data and feedback from staff to drive continuous improvement while ensuring compliance with obligations and the Clinical Governance Framework
  • Work collaboratively with Service Excellence so that staff are accessing supervision support to ensure quality services to clients, as well as provide ongoing development to staff
  • Implement strategies that will foster client growth
  • Develop and manage budgets and resources effectively, manage staff recruitment and performance, and ensure financial sustainability of clinical operations, including supporting the team to achieve defined KPI's, such as billable and productive time

About You

  • Qualifications in Business Management/Health or Community Services at graduate or post-graduate level (or an equivalent combination of relevant qualifications plus extensive experience)
  • Clinical qualification would be highly regarded
  • Demonstrated experience in service delivery in the disability, health and community services sector
  • Demonstrated experience in leading teams - Leading and engaging teams to deliver services;
  • Team Coaching & Development - builds the performance and capability of a diverse workforce;

Benefits of Working at Vision Australia

  • Flexible working hours available to suit your needs
  • Annual salary review to ensure your pay is in-line with the market rates
  • Easy-to-access location
  • Professional development opportunities and micro-learning sessions available for all staff

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