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Quality Policy Manager

1 week ago

Melbourne, Victoria, Australia Jetstar Airways Full time
Job Summary
The Manager, Quality & Policy is a strategic leadership role focused on customer experience, policy development, and regulatory compliance across the Jetstar Group. This position plays a crucial part in ensuring that our policies are aligned with industry standards and regulatory requirements.

About the Role
We're seeking an experienced professional to lead policy development and regulatory compliance initiatives. As a key member of our team, you will oversee Jetstar's Access and Inclusion Plan, managing key initiatives and reporting progress to Qantas Group stakeholders.

Main Responsibilities
  • Develop and align customer policies with regulatory and business objectives.
  • Identify and mitigate key business risks with remediation strategies.
  • Ensure compliance with evolving regulations, including aviation charters.
  • Align customer policies and procedures across Jetstar and Qantas Group.
  • Balance regulatory, operational, and commercial priorities with a customer-first approach.