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Contact Centre Champion

3 weeks ago

Brisbane, Queensland, Australia beBeeEmpathy Part time

Job Title: Client Service Officer

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We are seeking a skilled and empathetic Client Service Officer to join our team. As the first point of contact for clients, you will play a vital role in providing exceptional customer service and supporting them on their journey to seek justice.

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Key Responsibilities:

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  • Respond to a high volume of inbound calls and other communications, such as emails and social media messages.
  • Cultivate strong relationships with clients through empathy and understanding, interpreting their needs and assisting them on their journey to seeking compensation.
  • Apply your keen eye to spot opportunities for improvement, ensuring we stay ahead of the pack and deliver the best outcomes for our client base.
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Requirements:

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To be successful in this role, you will need:

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  • Natural empathy and a passion for social justice.
  • Able to create a safe and culturally sensitive environment for clients to communicate their concerns and needs.
  • Previous experience in a contact centre or a law student with a passion for social justice would be highly regarded.
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Benefits:

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We offer a range of benefits that support your physical and mental wellbeing, including:

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  • A flexible work arrangement that allows you to balance your work and personal life.
  • A comprehensive training program that equips you with the skills and knowledge you need to succeed.
  • Ongoing professional development opportunities to help you grow and advance in your career.
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About Us:

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We are a leading provider of legal services, dedicated to delivering exceptional results for our clients. Our team is passionate about making a difference and creating a positive impact in our community.

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Contact Us:

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If you are passionate about delivering exceptional customer service and making a difference in people's lives, please apply now.

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As part of our commitment to diversity and inclusion, we encourage applications from Aboriginal and Torres Strait Islander candidates.

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