Technical IT Support Specialist
3 weeks ago
Stowe Australia, a leading electrical and communications company, is seeking a skilled Customer Service Analyst to join their team.
About the Role:
The ideal candidate will provide first-line technical support to internal and external customers, assisting with hardware and software issues via phone, email, and in-person.
This role is crucial for maintaining the efficiency and effectiveness of IT services, ensuring high levels of customer satisfaction and quick resolution of technical issues.
Key Responsibilities:
- Incident Management: Receive, log, and manage calls from internal and external customers via telephone, email, and service desk software. Provide first-line investigation and diagnosis, resolving incidents wherever possible.
- Problem Resolution: Troubleshoot and resolve hardware, software, and network-related issues. Guide users through step-by-step solutions over the phone, via email, or in-person.
- Customer Support: Deliver excellent customer service, ensuring users are kept informed about the status of their issues and requests. Follow up with users to ensure that problems have been resolved satisfactorily.
- Service Requests: Fulfill service requests, such as setting up new user accounts, configuring hardware, and installing software. Ensure that service requests are completed within agreed timeframes and to a high standard.
- System Monitoring and Maintenance: Monitor IT systems and services for performance and availability issues. Perform routine system checks and maintenance tasks to ensure smooth operation of IT services.
- Documentation and Reporting: Maintain accurate records of incidents, service requests, and changes in the service desk management system. Produce regular reports on service desk performance and identify trends or recurring issues.
Required Skills and Qualifications:
- Education: ITIL Foundation certification is highly desirable. CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or other certifications are highly considered.
- Experience: Minimum of 2 years of experience in a technical support or service desk role. Proven experience in supporting IT infrastructure, including hardware, software, and networks.
- Skills: Strong understanding of ITIL principles and practices. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills.
- Technical Skills: Basic skills in managing servers, including user management, permissions, and system monitoring. Basic understanding of networking concepts such as IP addressing, subnets, DNS, DHCP, and VPNs, as well as experience with routers, switches, and firewalls.
Benefits:
- Competitive salary: $70,000 - $90,000 per annum
- Dynamic work environment with rostered variable hours, including Saturdays
- Opportunities for professional growth and development
- Must hold the right to work in Australia
-
Technical IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is a leading provider of Information & Communication Technology | Help Desk & IT Support solutions, and we are currently working with an exciting organization in Perth to fill a rewarding position for a Technical IT Support Specialist.The successful candidate will be responsible for providing Level 1 support to users over the phone, utilizing...
-
Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeMilestone IT is currently seeking a skilled Technical Support Specialist to join our team on a part-time basis. The ideal candidate will work on Saturdays and Sundays for an afternoon shift, providing Level 1 support to users both on and off-site.The role requires the ability to work independently and productively within a small team environment. You will be...
-
Technical IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced Technical IT Support Specialist to provide exceptional service to our clients. This exciting opportunity offers a competitive salary, ideal for individuals with a strong background in IT and excellent communication skills.The successful candidate will be responsible for delivering Level 1 support to users over the...
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Milestone IT Full timeAbout Milestone ITMilestone IT is a renowned organisation working with clients to provide top-notch services. This opportunity presents a chance to join a great team as an experienced Technical Support Specialist - Entry Level.
-
IT Support Specialist with Technical Excellence
2 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeMilestone IT is a leading provider of innovative IT solutions, and we're seeking a skilled IT Support Specialist to join our team at one of our prestigious clients.Key Responsibilities:Resolve complex IT issues escalated from the service desk with precision and expertiseTroubleshoot hardware and software problems to ensure seamless system...
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Kinetic IT Full timeAbout the Opportunity">We're looking for a skilled and experienced Technical Support Specialist to join our team at Kinetic IT in Melbourne. As a Senior Service Desk Technician, you'll be responsible for delivering exceptional customer service and technical support to our diverse client base.">This is a permanent full-time role based in the heart of...
-
Milestone IT Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeAt Milestone IT, we are seeking a highly skilled and motivated Technical Support Specialist to join our team. This role offers the opportunity to develop your technical skills while gaining hands-on experience in a dynamic and collaborative environment.Key Responsibilities:Provide first-line support to internal users, including troubleshooting hardware,...
-
Experienced Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT OverviewMilestone IT is a leading provider of Information and Communication Technology solutions, with a strong focus on delivering exceptional service to our clients.Salary Range:$60,000 - $80,000 per annumAbout the Role:This is an exciting opportunity for a highly motivated and experienced IT Helpdesk Support Engineer to join our team. As a...
-
Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeJob Opportunity at Milestone ITWe are currently working with a brilliant organisation that has an exciting opportunity for an experienced Technical Support Specialist - Level 1 to join their great team.This role involves providing Level 1 support to users both on and off-site as part of a small team of IT specialists.Key Responsibilities:Gathering...
-
IT Support Specialist
1 week ago
Port Melbourne, Australia Stowe Australia Full timeJob OverviewWe are seeking an experienced IT Support Specialist to join our team at Stowe Australia. As a key member of our technical services team, you will be responsible for providing first-line technical support to internal and external customers.
-
Help Desk Specialist
2 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeMilestone IT is a premier provider of innovative IT solutions, seeking skilled Help Desk Specialists to join our team at one of our esteemed clients.Estimated salary range: $60,000 - $90,000 per annum.Key Responsibilities:Resolve complex technical issues escalated from the service desk with precision and efficiencyTroubleshoot hardware and software problems,...
-
Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia Milestone IT Full timeJob SummaryMilestone IT is currently seeking a skilled IT Help Desk Technician to join our team. This role is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesProvide first-line support to internal users, including...
-
Senior IT Technical Specialist
3 weeks ago
Melbourne, Victoria, Australia Milestone IT Full timeAbout Milestone ITWe're a leading provider of IT services, committed to delivering exceptional solutions for our clients.As a Senior IT Technical Specialist, you'll be working with our prestigious client, resolving complex IT issues and driving smooth operations.Job DescriptionTechnical Expertise: Utilize strong technical skills to resolve escalated tickets,...
-
Technical Service Delivery Specialist
2 weeks ago
Melbourne, Victoria, Australia Kinetic IT Full timeAbout the OpportunityWe are seeking a skilled Technical Service Delivery Specialist to join our team at Kinetic IT, with experience in delivering high-quality technical support to customers.This is a permanent full-time role based in Melbourne CBD, offering flexible working arrangements and the opportunity to work with a talented team.As a Technical Service...
-
IT Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in Perth, offering an exciting opportunity for a seasoned IT Helpdesk Support Engineer to join their team.As a key member of the small IT department, you will be responsible for providing Level 1 support to users over the phone, ensuring prompt and effective resolution of technical issues.Key...
-
IT Support Specialist
1 week ago
Melbourne, Victoria, Australia Milestone IT Full timeAbout Milestone ITWe are partnering with a prominent organization to find a skilled Level 2-3 Desktop Support Technician. This is a fantastic opportunity to work within a dynamic team and tackle diverse technical challenges in a service-delivery-focused environment.Job OverviewAs a Level 2-3 Desktop Support Technician, you will play a key role in resolving...
-
Technical Integration Specialist
2 weeks ago
Melbourne, Victoria, Australia Kinetic IT Full timeWe are seeking a skilled Technical Integration Specialist to join our on-site customer-dedicated team at Kinetic IT.A competitive salary of approximately $90,000 - $120,000 per annum will be offered based on experience.Job DescriptionThe role involves working across both Mule Soft and Tibco Integration, servicing our biggest and most complex Victorian...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team as an Engineer.Job DescriptionThe successful candidate will be responsible for:Deep-dive analysis and resolution of technical issues escalated by Amazon Robotics Facilities;Utilizing multiple data sources, dashboards, and logs to...
-
Robotics Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout Amazon Support Services Pty Ltd - D05We are seeking a talented Robotics Technical Support Specialist to join our rapidly expanding team in Australia. As an integral part of our global 24/7 support coverage, you will be responsible for providing expert technical support via tickets, phone, and chat mediums.Your primary goal will be to troubleshoot and...
-
Senior Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia Kinetic IT Full timeAbout This OpportunityAt Kinetic IT, we are seeking a highly skilled Senior Service Desk Technician to join our crew. As a key member of our team, you will be responsible for delivering exceptional customer service and technical support to our diverse customer base.This is a permanent, full-time role based in Melbourne CBD, with flexibility to work from home...
