IT Professional

Our veterinary clinics are seeking a skilled IT professional to join their Hypercare team as a Technical Support Engineer.

This is an exciting opportunity for someone who enjoys delivering high-quality IT support during critical system transitions, upgrades, and day-to-day operations. The successful candidate will be part of our newly established Hypercare team, working closely with clinic staff to ensure smooth transitions and resolving issues promptly.

• Provide technical support to veterinary clinics, troubleshooting hardware, software, and network issues.
• Assist with system migrations, deployments, and upgrades as part of the Hypercare team.
• Work collaboratively with clinic staff to ensure effective issue resolution.
• Escalate complex issues when necessary while maintaining ownership of customer experience.
• Document troubleshooting steps, solutions, and best practices to improve support efficiency.

• At least 3 years of experience in an IT support role.
• Extensive knowledge of Microsoft 365 products, Windows Desktop & Server, and Active Directory.
• Strong networking skills and experience.
• Experience in telephony (both on-premise and hosted) and service ticket systems.
• Excellent verbal and written communication skills.
• Attention to detail and a strong customer service orientation.
• Permanent right to work in Australia.

As a valued member of our team, you will have the opportunity to contribute to the success of our veterinary clinics and grow your career in a dynamic and supportive environment.