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Innovative Product Lead

2 weeks ago

Sydney, New South Wales, Australia Australian Payments Plus Full time

About the Role

Australian Payments Plus is driving innovation in payments for Australia.

We aim to deliver more cutting-edge solutions to the Australian payments ecosystem, benefiting businesses, government, and consumers alike.

Our product suite includes a domestic debit network, real-time data-rich payments infrastructure, secure bill payments, digital identity verification, QR payments, and experiences and open wallet solutions.

This is a new chapter with endless possibilities.

Life at AP+

We are one connected team working towards a single inspiring purpose - to unite people and technology to power better experiences.

Each of us has a crucial role to play in making this happen.

You'll be encouraged to bring your big ideas forward and make a difference through your work.

Taking steps forward in your career while still having room for fun, friendships, and flexibility in your daily life.

We're driven by our core values: lead with heart, learn for tomorrow, and live our legacy.

A purpose like ours takes the inspired impact of an incredible team.

The Opportunity

We're seeking an experienced Senior Product Manager to join the Pay To product team as a key contributor to scaling the product to meet its market potential.

You will be deeply involved in the ideation, development, and execution of Pay To product initiatives, delivering on the roadmap, and working cross-functionally to ensure successful product execution.

As a Senior Product Manager, you will play a key role in shaping the future of Pay To and improving our users' experience.

This will involve significant external engagement with AP+'s participants and Pay To stakeholders.

Pay To is an account-to-account product running on the New Payments Platform (NPP).

It will replace Direct Debit and has applications in B2B payments, e-commerce payments, Superannuation, and more.

Responsibilities

  • Identify areas of friction with the product's operation and resolve discrete customer problems.
  • Produce technical product documentation and business analysis for Change Requests.
  • Work with banks, payment service providers, and merchants to publish and influence customer experience, dispute management, and reporting practices for the product.
  • Engage with key internal & external stakeholders on specific topics or issues relating to Pay To.
  • Work with NPP participating organisations and key stakeholders on use cases that Pay To will support in migrating DE volumes to the NPP.
  • Oversee the review, analysis, and development of product data for Pay To.
  • Manage the High-Risk Merchant exemption process including engaging with Initiating Participants.
  • Draft new product collateral and update existing product collateral in collaboration with key stakeholders across Operations, Technology, Marketing, and Commercial.
  • Prepare content for bilateral and multilateral meetings with Participants and Pay To stakeholders as well as being the Pay To representative at these sessions when required.

About You

We're looking for someone with robust experience in product management/product strategy/stakeholder management roles within the financial services/payments industry.

You should have significant experience owning and leading pieces of work from inception to delivery.

Ability to think strategically and execute tactically.

Exceptional communication and problem-solving skills.

Ability to collaborate and partner with complex stakeholder groups.

Display robust skills with regards to commercials.

What's Next

We believe in the power of passion, pride, and purpose.

Our team is driven by a shared mission to make a difference in the world of payments.

We're proud to work together towards this common goal.