Development Project Manager
3 days ago
About Mosaic Property Group
We are a leading property developer in Queensland, known for our high-end residential developments and commitment to quality, service, and certainty.
Our company culture is dynamic and supportive, with opportunities for personal growth and career advancement.
About the Role
We are seeking a Development Handover Coordinator to support our Customer Experience Manager in creating an exceptional customer experience through all customer touch points associated with handover of buyer's properties.
Your responsibilities will include:
- Liasing directly with purchasers and referral partners at different stages of the project life cycle and client journey with a particular focus on handover.
- Drafting and sending formal purchaser communications.
- Meeting with purchasers for pre-settlement inspections and liaising on settlement and handover queries e.g. design issues, defects etc.
- Respond to client concerns and other interactions proactively and with a high level of autonomy.
- Investigate and manage defect and design-related client concerns.
- Recording client upgrades and variations, ensuring they are documented as required by internal teams and delivered on pre-settlement.
- Assist with sourcing and administering client gifts or other customer experience items.
- Administer and ensure the implementation of client experiences, including client inspections and other events.
About You
We are looking for someone who:
- Has experience or interest in the property development industry.
- Can work proactively and collaboratively in a high-paced and demanding environment.
- Can operate with initiative.
- Can work autonomously with minimal guidance.
- Can empathise and communicate effectively with different audiences.
- Is confident with Microsoft Office suite with a particular emphasis on Microsoft Excel.
- Is happy to travel to different properties around Southeast Queensland as required.
Life at Mosaic
We offer a competitive salary and access to additional employee incentives, as well as a dynamic and supportive work environment.
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