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Information Technology Support Specialist

1 week ago

Brisbane, Queensland, Australia City Beach Full time
Company Overview
City Beach is a retail and information services company that values individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

Job Description
The Senior IT Support Officer is responsible for providing customer-focused technology support services within City Beach. You will be responsible for maintaining and supporting infrastructure and business-critical technology systems, solving complex technology problems, and managing project works as required. The ideal candidate for this role will also be involved in some systems integration works, so if you have knowledge of Python, SQL, and Power Automate and a desire to continue to grow these skills, you will be a good fit.

Key Responsibilities
  • Ensure the delivery of customer-focused technology support to team members in stores, head office, and distribution centers.
  • Manage and prioritize incident tickets with effective resolution.
  • Maintain the health of infrastructure systems.
  • Provide resolution to hardware and software problems; research and analyze root cause.
  • Use your knowledge of basic cybersecurity best practices to protect staff and systems from cybersecurity threats.
  • Create and maintain comprehensive documentation.
  • Review and monitor logs for problem identification and suggested resolutions.
  • Support the broader IT team by assisting in successful delivery of IT projects.
  • Systems integration support and enhancement using knowledge of Python, SQL, Power Automate, and scripting.

Requirements
  • Strong knowledge of Active Directory, Group Policy, Windows Server, DHCP, and DNS.
  • Proficient in SQL administration and scripting.
  • Fundamental knowledge of cybersecurity best practices for end-users.
  • Able to multi-task, collaborate, and meet deadlines.
  • Experienced with mobile technologies (Apple, Android).
  • Experienced with multi-factor authentication tools and processes.
  • Experience in troubleshooting desktops, laptops, and mobile devices.
  • Strong team player and relationship builder.

Benefits
  • Enjoy a 40% team-member discount for you, your friends, and family to access.
  • We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts.
  • Access to a free Employee Assistance Program.
  • 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
  • Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre.
  • Complimentary consultations with Westpac.
  • 7% discount on Medibank private health insurance.
  • Up to 15% off at Strike Bowling & Holey Moley.
  • Weekly or fortnightly birthday and work anniversary celebrations and shared lunches.
  • Prezzee Gift Cards for major milestones and yearly anniversary certificates.
  • Social work drinks & pool competitions every Friday from 4pm.