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Dynamics 365 Solution Architect

2 months ago

Melbourne, Victoria, Australia NCS Australia Full time

About NCS Australia

NCS Australia is a technology services company that believes in doing things better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with clients and communities to create a better tomorrow.

We prioritize innovation, collaboration, and purposeful work, creating an environment that empowers our diverse team to make a meaningful impact. With curiosity, creativity, and resilience, we strive to shape better outcomes.

Job Description

The Dynamics 365 Solution Architect is responsible for ensuring the technical integrity of Dynamics 365 implementation, providing technical guidance to clients and scrum masters within the Delivery team. This role supports both scrum masters and technical leads in implementing Dynamics 365 best practices, solution architecture, and architectural governance.

The Solution Architect serves as a day-to-day technical resource on assigned projects, acting as a single technical point of contact for the customer and delivery team. This role facilitates upskilling of the team and technical leads to further their knowledge of the technology skill set, equipping both the customer and the team with the knowledge to implement Dynamics 365 in the most effective and architecturally sound way.

Key Responsibilities:

  • Gather technical requirements and propose solutions based on client's architectural and business needs
  • Work with technology and business groups to define project specifications
  • Develop technical solution designs and implementation plans, taking full ownership of the Dynamics 365 solution
  • Interact with both prospective and current customers during product demos/evaluations
  • Enhance efficiency of development, testing, and release process; develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations
  • Document technical risks and issues, actively working to avoid, mitigate, resolve risks, and technical debt
  • Work with Scrum Masters and technical leads to help determine timelines, project tasks, and requirements gathering process
  • Participate in the full development lifecycle process
  • Coordinate and support development tasks among development teams
  • Relay solution design to the development team and provide technical guidance during development of the solution to the development team
  • Travel to multiple customer locations for workshops and meetings when required
  • Upskill existing technical leads in new technologies and enhancements of Dynamics 365
  • Mentor existing technical resources in architecture and governance of Dynamics 365

Qualifications

  • Strong demonstrable experience implementing and managing CRM solutions at an enterprise level (Microsoft Dynamics CRM / Dynamics 365)
  • Strong background of experience within consulting environments
  • Strong pre-sales background delivering presentations and high-level design documents
  • Ability to work on multiple projects simultaneously
  • Able to effectively facilitate meetings with project team members and sponsors
  • Evaluate, design, and implement Microsoft Dynamics 365 business solutions, often working on-site to help customers deploy their solutions
  • Experience translating technical information into easy-to-understand business concepts
  • Exceptional analytical and problem-solving skills
  • Great interpersonal skills and can be collaborative
  • Be autonomous and think creatively