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Personal Banking Advisor

2 months ago

Shepparton, Victoria, Australia Jobs via eFinancialCareers Full time
About the Role

We are seeking a highly motivated and customer-focused Personal Banking Advisor to join our team at Westpac Group. As a key member of our branch network, you will play a vital role in delivering exceptional customer service and ensuring a seamless banking experience for our clients.

Key Responsibilities
  • Customer Service: Engage with customers in a professional and courteous manner, responding to their needs and resolving any issues in a timely and effective way.
  • Transaction Management: Manage customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and attention to detail.
  • Product Knowledge: Develop and maintain a strong understanding of our banking products and services, enabling you to provide expert advice and guidance to customers.
  • Team Collaboration: Work closely with colleagues to achieve branch goals and deliver outstanding customer service.
Requirements
  • Sales Experience: Proven ability to meet and exceed sales targets, with a strong understanding of sales principles and techniques.
  • Numerical Skills: Proficiency in handling cash and an ability to complete financial transactions with accuracy.
  • Customer Service Experience: Ideally, experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
  • Personality: An energetic and enthusiastic personality, with a genuine passion for helping people.
  • Resilience: Ability to remain calm and composed in challenging situations, with a strong focus on delivering excellent customer service.
  • Team Player: Ability to work effectively with colleagues to achieve branch goals and deliver outstanding customer service.
What We Offer
  • Comprehensive Training: Receive comprehensive training on our banking products and services, enabling you to develop your skills and knowledge.
  • Supportive Team: Work with a supportive team of experienced professionals who are committed to helping you succeed.
  • Opportunities for Growth: Opportunities for career advancement and professional development, with a focus on helping you achieve your goals.
About Us

Westpac Group is a leading financial services organization, committed to creating better futures for our customers, employees, and communities. We are proud to offer a diverse and inclusive work environment, with a strong focus on customer service and excellence.