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Fitness Sales Representative
2 months ago
The Role
Our Member Services Officers are the backbone of our business, delivering exceptional services such as sales, reception, and merchandising to our members, casual users, and potential new members in line with our established operational routines and procedures.
The role involves prospecting, touring, closing, and securing referrals for future sales. They will actively seek new business opportunities for the club, representing the facility and Belgravia Leisure in a positive and professional manner.
The primary responsibility of our Member Services Officers is to acquire new members and provide first-class customer service, ensuring it aligns with our Mission, Vision, and Values. They have the responsibility to achieve individual and team goals and targets as set out with an Assistant Club Manager and the Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people achieve their goals.
Key areas of responsibility include:
- Have a genuine passion for fitness and wellness
- Provide exceptional customer service to all customers, both in person and over the phone
- Apply sound cash handling principles and utilize Point of Sale (POS) systems
- Promote the club's services and programs to customers and accept customer bookings and enrollments
- Previous experience in a similar position is highly advantageous
- Excellent communication and interpersonal skills
- Hold current First Aid and CPR Certification
- Working With Children Check (or equivalent) and National Police Check
- Prior experience in fitness, sales, customer service, or a retail environment is highly beneficial
Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.
