Team Leader and Installation Manager

2 weeks ago

Sydney, New South Wales, Australia Rentokil Pest Control South Africa Full time

Job Summary:

We are seeking a highly skilled and experienced Team Leader and Installation Manager to join our team at Rentokil Pest Control South Africa. As a key member of our operations team, you will be responsible for leading and managing a team of service technicians to deliver high-quality installations and services to our clients.

Key Responsibilities:

  • Lead and manage a team of service technicians to ensure quality delivery of service, effective stock management, compliance, and customer satisfaction.
  • Assist the Plantscape Consultant on bespoke designs and deliver on the project installation.
  • Implement the regional annual operational plan.
  • Assist in managing the on-site inventory through stock ordering and following the Plant Health and Hygiene process.
  • Coach, mentor, and train the Service Team to achieve targets.
  • Monitor and review service and installation productivity rates, seek improvement, and continually improve productivity, year on year.
  • Conduct regular quality audits of specified client base and premises.
  • Ensure Company service practices are met and identify opportunities to improve service standards.
  • Ensure service efficiency is optimized through tools and technology available.
  • Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
  • Proactively resolve customers' issues and develop and maintain long-term customer relationships.

Requirements:

  • 3 or more years of experience within the service industry, preferably in Horticulture.
  • Prior experience working within the Plant Hire industry (Preferred).
  • Experience with a startup will be highly considered.
  • High level of communications and commercial experience.
  • The drive to lead by example to set a high standard of customer service and standards.
  • Service complaint resolution.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.

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