Senior Automation Expert

Tines is a cutting-edge automation platform that empowers businesses to operate more efficiently, mitigate risks, and reduce tech debt. As a senior solutions engineer, you will play a pivotal role in helping our customers achieve their highest-priority goals faster.

Our ideal candidate has 8+ years of experience in pre-sales/sales engineering or technology delivery at a SaaS company. You possess a strong technical background, expertise with APIs, and a curiosity to learn new cloud technologies. Your security and/or IT industry experience, coupled with your ability to uncover customer needs, deliver compelling demos, and communicate with business and technical audiences, make you an excellent fit for this role.

• Develop deep knowledge of Tines no-code automation and apply it to security & IT operations challenges faced by our customers.
• Create and deliver presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions.
• Build and demo Tines Stories with customers to showcase value and win sales.
• Manage technical decision processes with customers, setting and managing expectations in proof-of-concepts and/or evaluations.
• Collaborate with Sales to identify key use cases supporting competitive account strategies that solve customer challenges.
• Support enablement of Tines' priority channel and technical alliance partners, and assist their pre-sales engineers on customer engagements.
• Be a key source of market feedback into the product organization.

• Strategic Leadership: Drive strategic direction for sales engineering within the region, aligning with overall business goals and objectives.
• Strategic Leadership: Act as a senior voice of the SE team in setting direction for sales engineering, helping evolve to meet overall business goals and objectives.
• Mentorship: Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team.
• Thought Leadership: Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation.
• Complex Problem Solving: Lead design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration.
• Cross-Functional Collaboration: Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights.
• Customer Advocacy: Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development.
• Innovation: Identify and drive initiatives enhancing the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption.

• 8+ years of experience in pre-sales/sales engineering or technology delivery at a SaaS company.
• Strong technical background and expertise with APIs.
• Curiosity to learn new cloud technologies.
• Security and/or IT industry experience.
• Ability to uncover customer needs.
• Experience delivering compelling demos.
• Communication skills with business and technical audiences.
• Project management skills and ability to deliver customer solutions.
• Analytical skills and ability to craft actionable insights from complex data.

Tines provides equal employment opportunities to all employees and applicants without regard to various protected characteristics.