Program Development Manager

2 weeks ago

Cairns City, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time
About Us

Southern Cross Support Services (SCSS) is a leading provider of disability support services, dedicated to empowering individuals with disabilities to live fulfilling lives. Our mission is to deliver exceptional support and care, creating a positive and inclusive environment that enhances the quality of life for those we serve.

Job Summary

We are seeking a highly skilled and compassionate Program Development Manager to join our dynamic team. As a key member of our leadership team, you will drive the development and success of our local programs, overseeing daily operations and leading a team to deliver outstanding service.

Key Responsibilities
  • Program Development: Drive the development of local disability support programs, managing their day-to-day operations and ensuring successful service provision.
  • Leadership and Planning: Provide leadership in planning, implementation, and maintenance to ensure successful service delivery, overseeing service delivery and managing the performance and outputs of team members.
  • Compliance and Governance: Ensure programs are compliant with relevant funding guidelines, legislative requirements, and organisational policies, efficiently managing financial, human, and operational resources to maintain program efficiency and effectiveness.
  • Recruitment and Staffing: Take a proactive approach to recruitment, rostering, and staffing sustainability, including conducting weekly recruitment sessions and engaging new team members.
  • After-Hours Support: Provide after-hours on-call support state-wide on a rotating roster (typically one week every six months).
Qualifications and Skills
  • Demonstrated experience in disability services management, including program oversight and staff supervision.
  • Qualification/s in Disability or Community Services will be highly regarded.
  • Thorough understanding of the human services sector with an in-depth knowledge of NDIS, industry standards, quality frameworks, and legislative requirements.
  • Strong leadership and decision-making skills with the ability to inspire and motivate a team, manage conflicts, and complaints.
  • Understanding of rostering requirements and best practice to ensure appropriate staffing and resourcing to meet service needs.
  • Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
What We Offer
  • A dynamic and supportive work environment committed to professional growth and development.
  • Competitive salary package.
  • The opportunity to make a meaningful impact on the lives of those with a disability in our community.
  • Collaboration with a dedicated team passionate about disability services and making a difference.

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