Hotel Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Marriott International Full time
Job Description:

We are seeking a skilled Guest Experience Ambassador to join our team at Sheraton Hotel. As a key member of our community-focused work environment, you will be responsible for delivering exceptional guest experiences and leading the Guest Services team.

About the Role:
  • You will serve as the connector and facilitator of collective power, overseeing the Guest Services team and supporting them with general operational tasks.
  • You will be an expert on the hotel and the surrounding community, ensuring that guests have an unforgettable experience.
  • You will assign rooms according to guest requests and preferences whenever possible.
  • You will handle general enquiries, creating meaningful guest experiences tailored to each guest's requirements.
  • You will assist with verifying and adjusting billing for guests while following up with guest questions and requests, focusing on attention to detail.
  • You will build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, driving future bookings.
  • You will oversee service standards, identifying and implementing improvement initiatives.
  • You will be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential.
  • You will plan and execute team building activities for your team, fostering a collaborative environment.
About You:
  • You should have experience with OPERA property management system or similar.
  • You should have relevant experience in a similar supervisory role.
  • You should have working rights in Australia.
  • You should be enthusiastic about escalating your career.
  • You should be self-motivated, driven, and energized in a fast-paced environment.
  • You should be armed with smart solutions and a can-do attitude.
Benefits:
  • You will enjoy exclusive staff discounts on food and beverage and hotel rooms, including all properties within the Marriott International group, for you, your family, and friends.
  • You will be part of the Life with the Works program, offering flexible working hours & locations, time off to pursue your passion, and paid leave during your birthday month.
  • You will have access to internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
  • You will benefit from genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • You will have the opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • You will work for the Largest Hotel Network in the World, which values equality, diversity, and inclusiveness.
Estimated Salary:

Around AU$80,000 - AU$120,000 per annum, depending on experience and qualifications.

  • Hotel Experience Ambassador

    7 days ago

    Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks HotelWe offer 5-star luxury in the heart of The Rocks precinct, where heritage-listed charm blends seamlessly with contemporary design.Job OverviewAs a Guest Services Agent at Harbour Rocks Hotel, you will be the face of our hotel, delivering exceptional guest experiences and making every interaction memorable.Your role is to ensure every...

  • Hotel Guest Experience Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks HotelHarbour Rocks Hotel is a leading 5-star luxury hotel in the heart of The Rocks precinct, offering unforgettable guest experiences. We are seeking a skilled and enthusiastic Guest Services Agent to join our team.Job Description:Main Responsibilities:Elevate guest experiences with new ideas and boundless enthusiasm.Represent the face...

  • Hotel Sales and Revenue Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoA leading hotel in Wollongong CBD, we're looking for a seasoned sales professional to drive revenue growth and increase market share.As our Hotel Sales Manager, you will play a key role in developing and implementing effective sales strategies to drive revenue and achieve targets. You will be responsible for managing and expanding our client...

  • Experience Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    Unlock Your Potential as an Experience CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as an Experience Coordinator at Harbour Rocks Hotel. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and creating unforgettable stays.About Us: Harbour Rocks Hotel is part of EVT,...

  • Hotel Sales and Revenue Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoWe are seeking a highly motivated and experienced Hotel Sales and Revenue Manager to join our team at Hotel Totto, a stylish hotel in the heart of Wollongong CBD.Job OverviewThe successful candidate will play a key role in driving revenue growth and increasing market share through effective sales strategies and strong relationship building...

  • Hotel Sales and Revenue Growth Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoLocated in the heart of Wollongong CBD, Hotel Totto is a prime destination for travelers seeking an unparalleled experience. As our Hotel Sales and Revenue Growth Manager, you will play a pivotal role in driving revenue and expanding our client base.**Job Description**We are seeking a highly motivated and experienced sales professional to...

  • Hotel Sales Revenue Growth Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel Totto:We're a vibrant hotel in the heart of Wollongong, offering an unparalleled experience for travelers. Our Mediterranean and Italian-inspired restaurant and bar are must-visit destinations.As our Sales Manager, you'll play a key role in driving revenue growth and expanding our client base. You'll be responsible for developing and implementing...

  • Hotel Sales Director

    1 week ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    Develop Your Career with Hotel TottoAs a leading hotel in Wollongong CBD, we're committed to delivering exceptional experiences for our guests. To achieve this goal, we're seeking a highly skilled Hotel Sales Manager to join our team.About the RoleDrive revenue growth and increase market share through effective sales strategies.Manage and expand our client...

  • Hotel Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Marriott International Full time

    At Marriott International, we're not just building a hotel - we're creating unforgettable experiences for our guests.About the RoleWe're seeking a skilled Hotel Experience Manager to join our team at Sheraton Hotel. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences that exceed expectations.Key...

  • Luxury Hotel Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks HotelLocated in the heart of The Rocks precinct, Harbour Rocks Hotel offers 5-star luxury and a unique blend of heritage-listed charm and contemporary design.We are seeking a highly skilled Luxury Hotel Operations Manager to join our team and play a pivotal role in crafting unforgettable guest experiences.Job DescriptionThis is an...

  • Hotel Sales Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoWe're seeking an experienced Hotel Sales Manager to join our team at Hotel Totto, a chic and stylish hotel located in the heart of Wollongong CBD. As a key member of our sales team, you will play a crucial role in driving revenue growth and increasing market share.Key Responsibilities:Develop and execute strategic sales plans to achieve...

  • Hotel Sales Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoLocated in the heart of Wollongong CBD, Hotel Totto is a vibrant and chilled-out experience that offers travellers a unique getaway. As our Hotel Sales Manager, you will play a crucial role in driving revenue growth and increasing market share.Job Description:Develop and execute strategic sales plans to achieve revenue targets and maximize...

  • Hotel Sales Director

    4 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoLocated in the heart of Wollongong CBD, Hotel Totto is a vibrant and modern hotel that offers an exceptional experience for travelers. We are seeking a highly skilled and motivated Hotel Sales Manager to join our team and drive revenue growth.

  • Hotel Guest Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About LUXXE Outsourced Hotel ServicesWe are a home-grown Australian boutique services company operating in various cities across the country. Our mission is to provide highly-trained staff across various roles, including Housekeeping, Rooms and Public Areas.Our focus is on delivering excellence to our clients and creating a supportive and team-oriented...

  • Hotel Room Attendant

    7 days ago

    Sydney, New South Wales, Australia The Old Clare Hotel Full time

    About The Old Clare HotelWe're a boutique hotel in Sydney's vibrant Chippendale neighborhood, offering a unique blend of heritage charm and modern style. Our team is passionate about delivering exceptional guest experiences, and we're looking for like-minded individuals to join our ranks.

  • Housekeeping Room Attendant

    7 days ago

    Sydney, New South Wales, Australia The Old Clare Hotel Full time

    About UsThe Old Clare Hotel is a member of the Independent Collection, a curated selection of luxe hotels offering travellers the best in their category.We aim to make a positive impact on our people, communities and environment every day. Our values include hospitality, service and quality.As a Room Attendant at The Old Clare Hotel, your responsibilities...

  • Hotel Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hyatt Full time

    At Hyatt Regency Sydney, we're a haven of relaxation for business or leisure travellers. As Sydney's largest premium hotel, we boast 878 guestrooms, multiple dining experiences and event spaces. Our hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city, featuring two spacious ballrooms with views of Darling Harbour and...

  • Hotel Sales Revenue Growth Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoLocated in the heart of Wollongong CBD, Hotel Totto is a premier destination for those seeking a unique and authentic experience. As our Hotel Sales Manager, you will play a pivotal role in driving revenue growth and expanding our client base.We are seeking an experienced sales professional to join our team and contribute to our mission of...

  • Hotel Sales and Revenue Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia Hotel Totto Full time

    About EVTWe are one of Australia and New Zealand's leading experience companies, encompassing Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities, and Travel businesses that always feel local and authentic.As our Hotel Sales Manager, you will play a key role in developing and implementing effective sales...

  • Hotel Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About UsLUXXE Outsourced Hotel Services is a boutique hospitality company operating in various locations across Australia. We pride ourselves on delivering exceptional service to our clients and fostering a positive work environment for our team members.Salary and BenefitsWe offer a competitive salary range of $80,000-$90,000 per annum, plus superannuation...