Client Support Specialist for NSW Schools

6 days ago


Sydney, New South Wales, Australia Compass Education Full time

Are you passionate about education and customer support? We are seeking a Client Support Specialist to join our team at Compass Education in New South Wales, Australia.

The estimated annual salary for this position is between $60,000 to $80,000, depending on experience. This role offers a unique opportunity to work with a leading provider of smart school management solutions, supporting over 3,000 schools across Australia and beyond.

About the Role

We are looking for an exceptional client support specialist to provide exceptional customer support and training to our clients in NSW. Your primary objective will be to empower schools to enhance parent engagement, reduce administrative burden, and allocate more time towards delivering enriching learning experiences.

Your responsibilities will include:

  • Providing high-quality support to customers transitioning from other products
  • Coordinating and conducting onsite product demonstrations and training sessions
  • Collaborating with the Product team to implement configuration changes and product enhancements
  • Representing the voice of the customer to provide input into product development and marketing strategies

In return, we offer a flexible working culture, hybrid working environment, and opportunities for learning and development. If you are a motivated and enthusiastic individual with excellent public speaking skills and a proven ability to become an expert in complex software packages, we encourage you to apply for this exciting opportunity.

Requirements

To be successful in this role, you will need:

  • Excellent public speaking skills along with a high level of written communication
  • An enthusiastic, energetic & friendly attitude in all circumstances
  • A proven ability to become an expert in complex software packages and a willingness to learn about new modules and stay up-to-date with product updates
  • Availability to travel across NSW periodically and hold a valid full driver's license

We are committed to creating an inclusive environment for all employees and welcome applications from diverse candidates. Prior to commencing employment, you will require a valid Employee Working With Children Check, a valid Full Driver's Licence, a satisfactory National Police Check, and verification of unrestricted work rights in Australia.



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