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Customer Service Representative

2 months ago

Wyong Shire, Australia Mounties Group Full time
About Us

We are the Mounties Group, a people-first, profit-for-purpose organization that exists to improve the lives of our members and the communities we serve.

Job Summary

We are seeking a friendly and enthusiastic Customer Service Attendant to join our team at Club Wyong. As the face of our front line, you will work across a diverse range of areas, including bar, gaming, and concierge.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive experience for our members and guests
  • Work collaboratively with our team to achieve sales and service targets
  • Maintain a clean and safe environment, adhering to our high standards of presentation and hygiene
  • Develop and maintain relationships with our members and guests, identifying opportunities to increase customer loyalty and retention
  • Work a flexible roster, including days, nights, and weekends, to meet the needs of our business
Requirements
  • Previous experience in hospitality or customer service is desirable, but not essential
  • Possess a genuine passion for excellent customer service and a commitment to delivering exceptional experiences
  • Impeccable grooming, presentation, and communication skills
  • Natural relationship building skills and the ability to work effectively with others
  • Current NSW RSA and RCG certifications
What We Offer
  • Training and development opportunities to help you grow and succeed in your role
  • A uniform provided to ensure you look and feel your best
  • Onsite parking for your convenience

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.