Front Desk Ambassador

4 days ago


Hobart, Tasmania, Australia Discovery Workstay Full time

About Us

As a leader in the Australian tourism industry, Discovery Workstay prides itself on delivering exceptional customer experiences through its extensive network of holiday parks. Our commitment to quality and excellence is reflected in our numerous awards and accolades.

The Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Receptionist. In this critical role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

  • Duties and Responsibilities
  • Deliver High-Quality Customer Service: Provide timely and effective assistance to guests, responding to their inquiries and resolving any issues that may arise.
  • Manage Reservations: Accurately use our booking system to manage reservations, accounts, and other administrative tasks.
  • Collaborate with Colleagues: Work closely with the Housekeeping team to ensure seamless delivery of services, maintaining excellent relationships with park teams, residents, and guests.

Requirements

To succeed in this role, you will need:

  • Proven Hospitality Experience: Previous front office experience within the hospitality industry.
  • Excellent Communication Skills: Effective communication and interpersonal skills to interact with guests, colleagues, and stakeholders.
  • Technical Competence: Proficient computer skills, including knowledge of RMS or comparable reservation systems.
  • Flexibility and Adaptability: Ability to work flexible hours, including weekends, public holidays, and evenings as needed.

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