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Strategic Digital Operations Lead
3 weeks ago
We seek a seasoned expert to drive excellence in our digital services.
The successful candidate will partner with our cross-functional teams to design and implement effective architectures for our ICT environment.
This role involves guiding ICT programs, projects, and BAU improvements to align with our digital strategy and ensure they meet enterprise architecture standards.
As a subject matter expert, you will develop proposals for recommended solutions to ensure future investment in ICT systems and process support.
You will drive and evaluate operational performance outcomes to achieve our ICT operations section objectives and identify opportunities for innovation.
Oversight of root cause analysis and problem rectification activities, including system changes required to prevent recurrence of incidents.
Foster a culture that drives high performance, collaboration, agility, and accountability in ICT service delivery.
Lead, motivate, and mentor those within the Digital Operations team, assisting with ongoing professional development and knowledge sharing.
Key Responsibilities:- Design and implement effective architectures for our ICT environment.
- Guide ICT programs, projects, and BAU improvements to align with our digital strategy.
- Develop proposals for recommended solutions to ensure future investment in ICT systems.
- Drive and evaluate operational performance outcomes to achieve our ICT operations section objectives.
- Oversight of root cause analysis and problem rectification activities.
- Foster a culture that drives high performance, collaboration, agility, and accountability in ICT service delivery.
Additional responsibilities include:
- Collaborate with digital architecture, security, ICT, Enterprise Service Management, business systems, and vendors.
- Ensure services meet industry and governance standards.
- Build a future-ready operational foundation that supports growth, agility, and success.
- Manage, maintain, and enhance our ICT environment through provision of high-quality infrastructure and services advice and expertise.
This is an exciting opportunity to contribute to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
With major reforms underway to improve aged care in Australia, you will be part of a dynamic team driving change and innovation.
The Adelaide location offers a great work-life balance, and the opportunity to make a real difference in the lives of older Australians.
