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Client Services Coordinator

1 month ago

Brisbane, Queensland, Australia SCA Full time
About the Role

We are seeking a highly organized and detail-oriented Client Services Coordinator to join our Sales team in Brisbane. As a key member of the team, you will play a crucial role in ensuring the seamless operation of the sales team by delivering exceptional support to Account Managers and Sales Managers.

Key Responsibilities
  • Provide administrative support to nominated Account Managers in an effective, detailed, and timely manner
  • Deliver a high level of client satisfaction through providing prompt, customer-focused, and professional responses to enquiries and requests
  • Proactively provide support and embrace joint responsibility with Account Managers for client activity and internal reporting activity in the following areas:
    • Post Campaign Reports
    • Designing, preparing, and checking client proposals
    • Booking procedure – writing, client authorization, entering, checking confirmations, providing client with confirmations, filing of broadcast agreements with appropriate paperwork attached
    • Creative process – briefs (when appropriate), client approval, material instructions
    • Client pre and post times
    • Account Queries and Follow Up
    • Revenue reporting
    • Salesforce – accurate management of client database
    • Development and management of filing systems to ensure effective workflow for Account Managers and Sales Managers
Requirements
  • Strong skills across the Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
  • Exceptional communication skills, both written and verbal
  • Ability to problem solve and navigate challenges with a positive mindset
  • Experience in managing client databases, and research programs
About Us

We are a values-driven company at SCA, and we believe that our core values are essential to our success. If you align with our values, you'll be a great addition to our team:

  • We're Better Together
  • People are our Power
  • Always Curious
  • We Push Doors Open
  • Be Genuine

Interested in learning more about our company culture? Head to our TikTok page for a sneak peek into some of the fun we have at SCA.