Technology Solutions Specialist

1 week ago


Melbourne, Victoria, Australia Xero Full time
Enhance Customer Engagement with Xero

Xero is a cloud-based accounting platform that empowers small businesses and their advisors to thrive. Our purpose-driven approach focuses on delivering innovative tools and solutions that support our customers' growth and success.

We are seeking an experienced Engineering Consultant to join our team in the Grow domain, which drives customer acquisition and engagement through cutting-edge technologies like Intercom, Salesforce, and Qualtrics.

In this role, you will design, build, and deliver tailored solutions to enhance the use of Intercom, ensuring sustainable and excellent engineering practices. You will also provide day-to-day administration, troubleshooting, and support for the Intercom platform and its users.

Your key responsibilities will include collaborating with cross-functional teams to measure and improve customer engagement, supporting the development of integration solutions between Intercom and other systems, and building a reputation as a 'trusted advisor' across internal stakeholders.

We are looking for a technology generalist with a strong understanding of SaaS-based technologies and platforms, preferably in an agile development environment. Experience working with web and mobile technologies is a plus. If you have a curious mindset, a proven ability to develop and optimize integrated business processes, and a desire to tackle technical challenges, we encourage you to apply.

A Competitive Salary and Benefits Package

We offer a very generous paid leave policy, dedicated leave for physical and mental wellbeing, employee assistance programs, health insurance, life insurance, income protection, wellbeing and sports programs, employee resource groups, and 26 weeks of paid parental leave for primary caregivers.

Our employee share plan, beautiful offices, flexible working arrangements, career development opportunities, and a range of other benefits reflect our human value of making life better for people in small business, their advisors, and communities around the world.

The estimated annual salary for this position is around $90,000-$120,000, depending on experience and location.



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