Design Operations Innovator

1 week ago

Sydney, New South Wales, Australia beBeeEnablement Full time $170,000 - $220,000
Design Operations Lead, Tooling And Enablement

Our team is seeking an experienced Design Operations Lead to drive the acceleration of productivity with AI and best-in-class Design tools. This role plays a pivotal part in supporting our design teams by making it easy for them to access the tools, resources, and operational support they need.

  • Identify opportunities to enable efficiency through automation and the use of AI.
  • Partner with others to implement solutions and measure their impact.
  • Remove barriers and enable the adoption of new processes and tooling.
Responsibilities

Oversee the full design toolchain from ideation and prototyping through to handover and documentation, ensuring a cohesive workflow.

Partner internally across the design organization and with technology teams to align on tooling needs, integrations, and best practices.

Act as the 'enablement front door' triaging intake requests, guiding designers through operational processes and tooling selection, and connecting them with the right resources or support.

Manage research tooling for designers, including access, onboarding, and support, as part of the design toolchain.

Lead pilots and structured evaluations for emerging tools, defining success criteria, collecting user feedback, and making clear recommendations to scale, optimize, or retire.

Coordinate procurement and vendor relationships, negotiating license terms, ensuring compliance, and managing renewals in collaboration with Legal and Finance.

Monitor tooling health and adoption metrics, such as usage rates, satisfaction scores, and efficiency gains, to inform continuous improvement.

Maintain and evolve a self-service repository of guides, templates, FAQs, and process documentation to enable designers to resolve common challenges independently.

Stay informed on industry trends in design technology and AI, proactively identifying opportunities to enhance collaboration, innovation, and productivity.

Provide day-to-day support for tooling issues, escalating to IT or vendors as needed to minimize disruption.

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