Claims Management Specialist

4 weeks ago


Melbourne, Victoria, Australia Sustain Recruit Full time

An exciting opportunity has arisen for a Claims Consultant to join Sustain Recruit and work with a leading Superannuation fund. As a Claims Consultant, you will be responsible for the proactive management of a portfolio of life insurance claims for valued members.

Key Responsibilities:

  • Gather and interpret relevant information to form appropriate claims strategies and determine correct benefit entitlements, ensuring timely payment in accordance with policy terms and conditions.
  • Manage a portfolio of claims cases, including preparation of documentation, record keeping, and completion of agreed actions.
  • Provide exceptional customer service, including proactive communication with customers and clients relating to claims management and initiating support options where necessary.
  • Build and maintain relationships with customers and partner stakeholders, monitoring service delivery and quality.

Requirements:

  • Previous experience in a similar claims management role in the Superannuation or Insurance Industry.
  • Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high-quality customer service.
  • Advanced time management and prioritisation skills.
  • Demonstrated analytical and problem-solving skills and attention to detail.
  • Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health are desirable.


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