Insurance Policy Coordinator

2 weeks ago


Brisbane, Queensland, Australia Aon Full time
About the Role

Aon is currently seeking an Insurance Policy Administrator to join our team. As an Insurance Policy Administrator, you will play a key role in supporting our Account Brokers with client insurance/risk needs.

Key Responsibilities
  1. Provide administration support to our Account Brokers regarding client insurance/risk needs
  2. Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
  3. Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations and creating renewal reports
  4. Prepare, lodge, and invoice insurance policies in an accurate and timely manner
  5. Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
  6. Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
  7. Enhance the client experience through outstanding customer service

About You

This role is ideal for someone who thrives in a fast-paced environment, has superior customer service skills and is comfortable liaising with a variety of stakeholders.

Additionally, you will relate to the following:

  • Strong administration skills
  • Experience supporting Senior Brokers with their client accounts (highly regarded)
  • Client service, underwriting, claims or insurance broking experience (highly regarded)
  • Experience across general insurance products (highly regarded)
  • Strong communication, problem solving and analytical skills
  • Excellent attention to detail
  • Strong Microsoft Word and Excel skills

Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.



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