Hotel Reservation Expert

2 days ago


Perth, Western Australia Accor Full time

About Us



AccorHotels is a leader in the hospitality industry, and we are passionate about delivering exceptional experiences to our guests and colleagues. Our commitment to excellence has earned us a reputation for providing top-notch service and creating unforgettable moments.

Our Hotel



Located in the heart of Perth CBD, Novotel Perth Langley offers stunning views of the Swan River. With 256 well-appointed rooms and suites, multiple dining options, and six conference rooms, our hotel is the perfect destination for business and leisure travelers alike.

Career Opportunity



We are seeking a highly motivated and customer-focused individual to join our Reservations Team as a Hotel Reservation Expert. This role offers an exciting opportunity to work with a dynamic team, develop your skills, and progress your career within our organization.

Job Description

As a Hotel Reservation Expert, you will be responsible for providing exceptional service to our guests by responding to their requests promptly and efficiently. Your key responsibilities will include:


  • Responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Using every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensuring procedures are followed for all monetary transactions, accounting, and banking accordingly.
  • Tailing customer service to loyalty members, VIP Accor World, and sign-ups.


Requirements



To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work autonomously and as part of a team. Previous experience in a similar role is preferred, but not essential.

Benefits



As a valued member of our team, you will enjoy a range of benefits, including:


  • A competitive salary of $60,000 - $80,000 per annum (dependent on experience)
  • Duty meals and discounts across Accor properties and restaurants worldwide
  • Opportunities for career progression and development within our organization
  • A supportive and inclusive work environment


What You Will Enjoy



At AccorHotels, we offer a unique work environment that allows you to 'Work Your Way' and 'Learn Your Way'. You will have the opportunity to work with a leader in the hospitality industry, gain exposure to new ideas and technologies, and develop your skills in a supportive and inclusive setting.

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