Hotel Reservation Expert
2 days ago
About Us
AccorHotels is a leader in the hospitality industry, and we are passionate about delivering exceptional experiences to our guests and colleagues. Our commitment to excellence has earned us a reputation for providing top-notch service and creating unforgettable moments.
Our Hotel
Located in the heart of Perth CBD, Novotel Perth Langley offers stunning views of the Swan River. With 256 well-appointed rooms and suites, multiple dining options, and six conference rooms, our hotel is the perfect destination for business and leisure travelers alike.
Career Opportunity
We are seeking a highly motivated and customer-focused individual to join our Reservations Team as a Hotel Reservation Expert. This role offers an exciting opportunity to work with a dynamic team, develop your skills, and progress your career within our organization.
Job Description
As a Hotel Reservation Expert, you will be responsible for providing exceptional service to our guests by responding to their requests promptly and efficiently. Your key responsibilities will include:
- Responding to guest inquiries and resolving issues in a professional and courteous manner.
- Using every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Ensuring procedures are followed for all monetary transactions, accounting, and banking accordingly.
- Tailing customer service to loyalty members, VIP Accor World, and sign-ups.
Requirements
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work autonomously and as part of a team. Previous experience in a similar role is preferred, but not essential.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary of $60,000 - $80,000 per annum (dependent on experience)
- Duty meals and discounts across Accor properties and restaurants worldwide
- Opportunities for career progression and development within our organization
- A supportive and inclusive work environment
What You Will Enjoy
At AccorHotels, we offer a unique work environment that allows you to 'Work Your Way' and 'Learn Your Way'. You will have the opportunity to work with a leader in the hospitality industry, gain exposure to new ideas and technologies, and develop your skills in a supportive and inclusive setting.
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