Insurance Claims Team Lead

5 days ago


Melbourne, Victoria, Australia TAL Australia Full time
About the Role

We are seeking a Senior Claims Manager to lead our Australian Super specialist claims team. In this role, you will be responsible for ensuring strong operational disciplines, portfolio management, and stakeholder engagement while managing risk and compliance.

Key Responsibilities
  • Drive a culture of process improvement and embed best practices in claims handling.
  • Resolve escalated issues and deliver outcomes aligned with TAL's Claims Philosophy.
  • Contribute to key projects and maintain up-to-date knowledge of industry guidelines, processes, and policies.
Qualifications and Experience
  • Leadership Experience: Minimum 2 years in a team manager role within financial services or 5 years as a Claims Consultant (or similar).
  • Industry Expertise: Strong knowledge of insurance, with a preference for life insurance experience and claims handling practices.
  • Operational Excellence: Proven experience in operational management, driving performance, and delivering quality outcomes.
  • Regulatory Knowledge: Sound understanding of the Life Insurance Code of Practice and related assessment and operational requirements.
  • Effective Communication: Excellent communication and presentation skills to lead, influence, and engage teams and stakeholders.


  • Melbourne, Victoria, Australia Unity Claims Full time

    Job SummaryWe have an exciting opportunity for an experienced Claims Professional to join our team at Unity Claims. As a Case Manager - Relationships, you will be responsible for managing claims related to Death, working closely with insurers and Trustees to ensure timely and efficient resolution.Key Features:Hybrid working arrangementsDynamic environment...


  • Melbourne, Victoria, Australia Sedgwick Claims Management Services Ltd Full time

    About the RoleSedgwick Claims Management Services Ltd is seeking an experienced Liability Adjuster to join our team. As a key member of our liability team, you will be responsible for investigating and managing complex insurance claims.The ideal candidate will have previous experience in general loss adjusting or sound insurance claims handling background,...


  • Melbourne, Victoria, Australia Unity Claims Full time

    Case Manager Relationships at MUFG Retirement SolutionsThis is a Full time jobLocation: Melbourne VICSubClassification: ClaimsClaims classification: Insurance & SuperannuationHybrid working arrangementsDynamic environmentOverview: The Case Manager - Relationships provides dedicated service to insurers and client Trustees, managing claims related to...


  • Melbourne, Victoria, Australia Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's commitment to upholding the right to privacy of individuals and organizations we serve is unwavering. We adhere to all applicable laws and regulations regarding data protection, fostering trust with those we serve.We want to share our policy on personal information collection, usage, and other important aspects of your privacy...


  • Melbourne, Victoria, Australia Unity Claims Full time

    Job OverviewThe Case Manager - Relationships provides dedicated service to insurers and client Trustees, managing claims related to Death.This role involves managing a portfolio of claims end-to-end, ensuring timely and efficient resolution. The successful candidate will work closely with insurers and Trustees to provide high-quality service and build strong...


  • Melbourne, Victoria, Australia Unity Claims Full time

    Role DescriptionThe Case Manager - Relationships plays a critical role in our team at Unity Claims, managing claims related to Death and working closely with insurers and Trustees to ensure timely and efficient resolution.Responsibilities:Manage a portfolio of claims from inception to closureDevelop and maintain strong relationships with insurers and...


  • Melbourne, Victoria, Australia Hostplus Pty Full time

    We are looking for an experienced Insurance Claims Specialist Lead to join our team. In this role, you will be responsible for supporting the Insurance Claims and ServicePlus business unit with the completion of various key insurance obligations and accountabilities.The ideal candidate will have a deep understanding of insurance and superannuation policies,...


  • Melbourne, Victoria, Australia Zurich Australian Insurance Ltd. Full time

    Are you a driven and detail-oriented Claims Advisor looking to take your career to the next level? We are seeking an experienced Claims Advisor to join our General Insurance team, focusing on motor claims management.Your primary responsibilities will include:Managing a medium to complex claims portfolio, providing technical expertise and guidanceDeveloping...


  • Melbourne, Victoria, Australia Zurich Australian Insurance Ltd. Full time

    Zurich Australian Insurance Ltd. is seeking an experienced Claims Management Specialist to join our General Insurance team. As a key member of our motor claims department, you will be responsible for managing a medium to complex claims portfolio.In this role, you will work closely with brokers, service providers, and customers to deliver exceptional customer...

  • Claims Executive

    1 week ago


    Melbourne, Victoria, Australia ATC Insurance Solutions Full time

    This is a full-time hybrid Claims Executive role at ATC Insurance Solutions with offices in Brisbane, Sydney and head office located in Melbourne, VIC. The Claims Executive will be responsible for claims handling, claims management, customer service, and effective communication to ensure prompt and accurate processing of insurance claims.QualificationsClaims...


  • Melbourne, Victoria, Australia NES Global Talent Full time

    We are partnering with a leading travel insurance organisation to support travellers worldwide.To meet growing demand, we're seeking skilled professionals to manage travel insurance claims and provide outstanding customer service.About the RoleAs a Remote Travel Claims Consultant, you will be responsible for managing travel insurance claims and delivering...


  • Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Job DescriptionThis is an opportunity to join a supportive team pursuing excellence in customer service. As a Senior Claims Consultant, you will work in a collaborative environment to provide a positive experience for customers across all touch points.Act as the point of escalation for internal and external contacts, providing timely and effective solutions...


  • Melbourne, Victoria, Australia Pierce Building Services Full time

    Pierce Building Services is a reputable company offering building insurance repair services across Melbourne and surrounding areas. We require a skilled Supervisor/Estimator to oversee claim management and ensure seamless delivery of our services.Job ResponsibilitiesAs a key member of our team, you will be responsible for:Assessing and managing insurance...


  • Melbourne, Victoria, Australia TAL Australia Full time

    We're seeking a highly skilled Senior Claims Consultant to join our team at TAL Australia. In this critical role, you'll be responsible for the proactive management of complex life insurance claims, ensuring that our customers receive the best possible outcomes.Key ResponsibilitiesThe successful candidate will have the following key...


  • Melbourne, Victoria, Australia Sedgwick Claims Management Services Ltd Full time

    Join Our TeamWe are looking for an experienced Insurance Claims Professional to join our team. This is an exciting opportunity to work with a leading global provider of technology-enabled risk, benefits, and integrated business solutions.Responsibilities:Investigate liability insurance claims and develop effective strategies to manage them.Communicate...


  • Melbourne, Victoria, Australia Sedgwick Claims Management Services Ltd Full time

    Welcome to Sedgwick Claims Management Services LtdWe're dedicated to providing top-notch service to our clients worldwide, helping them navigate challenging situations with care and professionalism.About Your Job DescriptionThis role requires an individual who can effectively set up and manage claims, ensuring timely processing and efficient communication...


  • Melbourne, Victoria, Australia Suncorp Group Limited Full time

    At Suncorp, we're looking for an experienced Claims Manager to join our team. In this role, you'll be the primary contact for property loss claims, guiding customers through policy entitlements and claims processes.The ideal candidate will have a minimum of 2 years' customer service experience, with 1-3 years in general insurance. They'll also have knowledge...


  • Melbourne, Victoria, Australia DFP Recruitment Full time

    About the Role:We are seeking a highly skilled and detail-oriented Claims Consultant to join our Melbourne-based call centre team. In this role, you will be responsible for managing and processing insurance claims efficiently and empathetically over the phone, ensuring a seamless experience for our clients.This is an excellent opportunity for a motivated...


  • Melbourne, Victoria, Australia Mufg Full time

    About the Role:MUFG Pension & Market Services is seeking a Claims Resolution Expert to join our team. As a Claims Resolution Expert, you will be responsible for resolving complex claims related to death, terminal illness, income protection, permanent incapacity, and total and permanent disablement.You will work closely with insurers and the client Trustee to...


  • Melbourne, Victoria, Australia NES Global Talent Full time

    At NES Global Talent, we are seeking a skilled Claims Consultant to join our Melbourne-based team. As a Claims Consultant, you will play a critical role in managing and processing insurance claims efficiently and empathetically over the phone. Your primary responsibility will be to ensure a seamless experience for our clients.About the Role:The ideal...