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Dispute Resolution Expert

2 weeks ago

City of Parramatta Council, Australia beBeeCustomer Full time $80,000 - $115,000
Dispute Resolution Expert

This is an exciting opportunity for a customer-focused professional to join our dynamic team. The Dispute Resolution Expert will be responsible for the end-to-end management of complaints and disputes for all General Insurance products.

Key Responsibilities:
  • Assess, investigate, and critically analyze policies, legislation, and expert evidence.
  • Engage with customers and internal external stakeholders to provide technical support and advice to claims and underwriting areas.
  • Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions.
Requirements:
  • Confident individual with dispute resolution experience.
  • Strong general insurance or legal background.
  • Solid understanding of risk, compliance, and policy.
Benefits:
  • Hybrid working arrangement.
  • Wellbeing program including holistic coaching, nutritional counseling, and financial advice.
  • Flexible leave for new parents.
  • Maximized retirement savings through voluntary super contributions and company matching.