Product Designer Expert

4 days ago


Sydney, New South Wales, Australia HSI Full time
Job Overview
HSI is looking for a skilled Product Designer to join our team. As a key member of our product development team, you will play a critical role in designing and developing reusable product solutions that meet the needs of our clients.

**Responsibilities**
- Conduct thorough research on use cases to understand client needs and requirements.
- Analyze industry trends and best practices to inform product and solution design.

**Requirements**
- Research and Analysis:
• Conduct thorough research on use cases to understand client needs and requirements.
• Analyze industry trends and best practices to inform product and solution design.

Solution Design and Development:
• Produce scope documents for discussion in collaboration with Product, Sales & Marketing.
• Develop proof-of-concepts to validate feasibility of proposed solutions.
• Identify issues and present alternatives to alleviate or resolve problems.
• Liaise with users and customers across the business to understand their needs.
• Design and build configurable solutions within HSI's products.
• Create specifications for solutions including user stories and acceptance criteria where appropriate.
• Engage with the product team and raise suggestions around features that may improve solution and product scalability.

Testing and Quality Assurance:
• Perform or arrange testing of product solutions to ensure functionality and performance.
• Identify and resolve any issues and bugs identified with the solution.

Documentation:
• Write or arrange comprehensive documentation for each solution, including installation guides, user guides and technical specifications.
• Ensure that documentation is updated as solutions are iterated and improved.

User Feedback and Iteration:
• Gather and analyze feedback from users, sales and marketing to identify areas for improvement.
• Keep up to date with product enhancements and best practices.
• Implement changes and enhancements based on new features, new practices and user feedback to ensure continuous improvement of solutions.
• Manage a backlog of prioritized feedback and potential improvements for the solutions.

Integrations and Implementations:
• Collaborate with third-party technology partners to design and implement integrations.
• Ensure integrations are seamlessly incorporated into our products.
• Participate in design projects aimed at supporting and driving company growth.

Collaboration and Communication:
• Work closely with cross-functional teams, including product management, sales, customer support, implementation and marketing.
• Communicate effectively with stakeholders to ensure alignment and successful project outcomes.

Continuous Improvement:
• Stay current with advancements in software design and development.
• Proactively seek opportunities to enhance existing processes and solutions.

**Qualifications**
- Bachelor's degree in a related field is required; Master's Degree is a plus.
- 2-5 years' experience in one or more related areas (SaaS solutions architect, business analyst, SaaS developer, technical product marketing).
- 3+ years of experience researching and analyzing data; including the ability to extract, aggregate, and summarize data from disparate systems.
- Experience with Agile Methodology preferred.

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