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Administration Coordinator

1 week ago

Ballarat, Victoria, Australia ClearCompany Full time

About Everyday Independence

At Everyday Independence, we strive to make inclusion possible for all Australians. Our dynamic allied health organisation is committed to changing the game for people with disabilities. With over 40 hubs across Australia, we offer a range of services that cater to the diverse needs of our clients.

The Role

We are seeking an experienced Administration Assistant to join our team. As an administrator at Everyday Independence, you will be responsible for scheduling therapy sessions, rescheduling sessions if necessary, and maintaining accurate Service Agreements for participants. You will also work closely with the administration team to complete tasks efficiently and provide professional customer service to clients.

Key Responsibilities

  • Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant's Therapy Plan or Habit Coach Action Plan.
  • Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
  • Maintained accurate Service Agreements for participants.
  • Worked closely with the administration team to complete all tasks across the area efficiently.
  • Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.

Requirements

  • Demonstrated experience with scheduling or rostering.
  • 2–3 years' experience in administration with a customer service and relationship building focus.
  • Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
  • Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
  • Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
  • Attention to detail.
  • Positively contribute as a member of a team, ensuring that the team achieves its objectives.
  • Approach problems with a 'can-do', problem solver attitude and enjoy the challenges that come each day.
  • Be change ready – we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
  • Experience working in NDIS/Disability sector is desirable, however not essential.