Digital IT Support Specialist
10 hours ago
Australia's energy future is at the forefront of our mission. As the Australian Energy Market Operator (AEMO), we aim to create a sustainable, reliable, and efficient energy system.
Job SummaryWe are seeking a highly skilled Digital Service Centre Analyst to join our team in Perth. This is a full-time permanent position that offers an excellent opportunity to work with cutting-edge technology and be part of a dynamic team.
Key Responsibilities- Provide primary technical support and assistance to Industry Participants on AEMO's IT systems and services.
- Act as the main contact point for customer inquiries, focusing on delivering exceptional customer and service experiences.
- Develop and apply standards to track, monitor, report, resolve or escalate issues.
- Monitor core contact centre service delivery channels and collect performance data.
- Attend onsite locations up to 5 days a week, depending on Digital Service Centre responsibilities.
To be successful in this role, you will require:
- Demonstrated experience in a customer service or service desk role.
- 2+ years in the energy industry or related businesses.
- Knowledge of Incident and Service Request Management tools and processes.
- Excellent written and verbal communication skills.
- Strong organisational and problem-solving skills.
- Familiarity with the ITIL framework and Service Management methodologies.
- Experience supporting Microsoft Operating Systems, Office 365, and collaboration tools.
We provide a range of benefits, including:
- Flexible working arrangements, including work-from-home options.
- Professional development opportunities through projects, industry networks, job rotation, and study assistance.
- Up to 4 days of volunteering leave per year.
- A comprehensive Employee Assistance Program (EAP).
$80,000 - $110,000 per annum, based on location and experience.
Australian Energy Market Operator is an equal opportunity employer and welcomes applications from diverse backgrounds. If you are passionate about the energy sector and have the necessary skills, please submit your application.
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