Highly Skilled Trade Specialist
2 weeks ago
A.I.R Recruitment is seeking a Highly Skilled Trade Specialist to join our client's team. The successful candidate will be responsible for performing installations, repairs and maintenance of various water systems products.
About the RoleAs a key member of our client's team, you will be responsible for:
- Performing repairs and installations at customer premises as outlined on a daily job run received the day before or at the start of each day.
- Conducting diagnostics for repairs and completing assessments for customers.
- Performing workshop repairs/assessments where required to do so as per customer service coordinators and providing requested information for quoting purposes.
- Ensuring that any customer enquiries, complaints or technical matters are satisfactorily managed, resolved and closed within agreed timelines, including providing Technical Support.
- Occasionally contacting customers to discuss their unit usage and maintenance issues.
- Ensuring jobs are completed and if required following up and further appointments arranged.
- Other ad hoc duties as may be required from time to time.
To be successful in this role, you will need to have:
- Trade Qualified Plumbing experience (preferred).
- Experience working in a similar or service role - installation, repairs & maintenance.
- Valid Driver's license.
- Ability to work with minimal supervision.
- Exceptional customer service skills.
- Be physically fit (stamina and strength).
- Good level communication skills, both written and verbal.
- Experience in the use of computer systems and web-based technologies.
- Troubleshooting and problem-solving skills.
We offer a competitive salary range of $80k-$85k + super, a company car, opportunity for some overtime + penalty rates, full-time permanent role and opportunity for career progression, training and development within a global organisation.
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