Key Roles: Food Service Management
3 weeks ago
We are looking for a skilled Assistant Cafe Manager to join our team at Percy Plunkett, a renowned Restaurant/café serving Modern Australian cuisine in Western Sydney.
Salary and BenefitsThis is a full-time position with a competitive remuneration package of $70,000 - $80,000 p.a. plus superannuation for a 38-hour work week. We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a leading food service team.
About the RoleThe successful candidate will be responsible for maintaining and improving company standards in every aspect, assisting the cafe manager in overseeing food preparation, and ensuring the quality of all meals served to customers. They will also collaborate with kitchen staff to develop new cooking methods, innovate menu items, and streamline operations between the back of house (kitchen) and front of the house (service area) to ensure smooth and efficient service.
Duties and Responsibilities- Assist the cafe manager in managing the daily operations of the café to ensure efficient service, high-quality food, and a positive customer experience.
- Plan and coordinate seasonal promotions, events, and special functions to enhance customer engagement and drive sales.
- Collaborate with chefs and kitchen staff to create seasonal menus, daily specials, and unique offerings that align with customer preferences and seasonal trends.
- Monitor the quality of food and beverages served, ensuring consistency, taste, and presentation meet café standards. Address customer feedback to improve services.
- Enforce strict sanitary and food safety standards for food handling, cleanliness, and café maintenance, ensuring compliance with health and safety regulations.
- Handle customer inquiries and resolve complaints professionally to ensure satisfaction and repeat business.
- Work closely with the cafe manager, owner or Director to establish sales forecasts, review expenditures, and manage budgets to ensure profitability.
- Organize daily and weekly staff rosters, recruit new team members, and provide training to ensure staff meet performance standards and comply with café policies.
- Oversee inventory control, including ordering supplies, managing stock levels, negotiating with suppliers, and maintaining accurate purchasing and payment records.
- Ensure efficient cash handling processes and manage retail banking procedures. Regularly review and refine business processes to ensure accuracy and security.
- Manage reservation systems to handle customer bookings efficiently, ensuring a smooth flow of guests during peak times.
To be successful in this role, you will need:
- A relevant Diploma qualification in hospitality or a related field.
- At least 1-2 years of working experience in a similar role.
- Excellent communication and interpersonal skills.
- Customer service orientation and the ability to lead and manage a team.
Percy Plunkett is a restaurant/café serving modern Australian cuisine in Western Sydney. We are a dynamic team that prides itself on providing exceptional food service and creating a welcoming atmosphere for our customers.
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