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IT Solutions Specialist

2 months ago

Cairns, Queensland, Australia TJ Micro Systems Full time
About the Role

We are seeking an experienced individual with a passion for Technology and a strong client service culture to join our Client Management Team in Cairns as a Client Relationship Manager (CRM). This is a mixture of the traditional Account Manager (AM), Salesperson & Technical advisor.

The CRM is the customer's "go-to" person within TJ Microsystems Group (for non-technical matters) that can assist with service issues, feedback, account enquiries, quotes for required products/services & more. The CRM is responsible for the full sales lifecycle as it pertains to the current customer base of the company.

Key Responsibilities:
  • Grow client relationship through a detailed understanding of the client's business and technology needs
  • Ensure products and services suit the client, enabling technology as a key value-driver for their business
  • Liaise with the internal teams to ensure positive outcomes for clients in both areas of service delivery and delivery of projects sold
  • Develop complex SOW documents and proposals that enable the client's long term business strategy
  • Generate and follow up leads with prospective clients
Requirements:
  • Have a proven B2B account management history or experience in a similar role
  • Sales Experience with products like Microsoft, Cisco, HP
  • Be result driven
  • Ability to build strong relationships with Vendors, Distributors and Clients
  • Possess exceptional communication skills, both verbally and in writing
  • Present professionally and understand the importance of confidentiality
  • Possess the passion and ability to learn new and constantly changing technologies
  • Have the ability to maintain a busy schedule to meet deadlines and targets