Hospitality Operations Manager

4 days ago

St Kilda, Victoria, Australia Tommy Collins Group Full time

About Us:

The Tommy Collins Group is a leading hospitality company known for delivering exceptional events and managing iconic venues. Our portfolio includes vibrant venues such as Post Office Club Hotel and Rumour Has It, alongside a reputation for creating unforgettable experiences. At Tommy Collins, we combine innovative culinary experiences with top-tier service, making every occasion remarkable.

Role Overview:

We are seeking an experienced and enthusiastic Food and Beverage Manager for our Post Office Club Hotel. This hands-on leadership role is essential to maintaining high service standards, ensuring efficient operations, and elevating guest experiences at this renowned venue. The ideal candidate will have a passion for hospitality, proven leadership skills, and a strong understanding of food and beverage management.

Key Responsibilities:

  • Oversee all food and beverage operations at Post Office Club Hotel, ensuring exceptional service, quality, and compliance with health and safety standards.
  • Lead, train, and motivate the front-of-house team, fostering a positive work culture and team spirit.
  • Collaborate with chefs and suppliers to curate outstanding dining experiences tailored to the venue's concept and clientele.
  • Manage labor costs, food costs, and stock levels to optimize profitability while maintaining service excellence.
  • Ensure venue presentation is impeccable, with a focus on cleanliness, organization, and ambiance.
  • Handle guest inquiries, feedback, and complaints, ensuring a seamless and positive guest experience.
  • Build strong relationships with suppliers and negotiate contracts to secure the best quality and value for the venue.
  • Implement and refine operational policies to enhance efficiency, guest satisfaction, and overall performance.

Requirements:

  • Proven experience as a Food and Beverage Manager or in a similar hospitality management role.
  • Strong understanding of food and beverage operations, including inventory control, staffing, budgeting, and health regulations.
  • Leadership experience with the ability to train and inspire a team to deliver top-notch service.
  • Excellent communication and interpersonal skills, with a guest-focused mindset.
  • Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
  • Experience in event operations and knowledge of food safety regulations.
  • Flexibility to work evenings, weekends, and public holidays as required.

What We Offer:

  • Competitive salary package
  • Opportunities for growth within the Tommy Collins Group
  • Work in a dynamic, creative hospitality environment
  • Staff discounts across our venues and events

If you are a passionate leader who thrives in hospitality and is ready to bring your expertise to Post Office Club Hotel, we want to hear from you.

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