Senior Home Care Professional

We are currently looking for an experienced Home Care Package professional to join our team. You will be working in a fast-paced environment, assisting in the delivery of individualised services to our customers in their homes.

The successful candidate will have strong administration skills, the ability to multi-task and work autonomously. They will also possess a high level of priority and problem-solving skills, with the ability to communicate effectively with key stakeholders.

Key Responsibilities:

• Undertaking assessments of participants in their homes
• Ensuring follow up to reduce risks, refer allied health, order equipment etc and evidencing
• Ongoing case management supporting participants in clinical and holistic needs
• Monitoring and communicating on the participant's wellbeing and reporting on progress of participants including, but not limited to, care assessments, care plans and health care plans
• Documenting participant's goals, progress and outcomes (journey) using person centred, wellness, reablement and ablement supporting strategies (progress goals and outcomes)
• Undertaking administrative duties including data entry, processing invoices, following up participant enquiries, ensuring documenting all interactions to ensure program Guidelines are followed and ongoing compliance is achieved etc.
• Ensuring evidence is gathered and uploaded including quotes, confirmation of delivery of products and services etc.
• Liaising with relevant community based agencies and service providers to ensure an integrated and cohesive approach to service delivery and to ensure standards are met in accordance with program objectives
• Assisting in participant service schedules including service planning, confirmation and short notice placements or cancellations
• Working with participants with their budgets and monitoring participants' budgets in accordance with program guidelines.
• Communication with key stakeholders, internally and externally.
• Community Engagement: engagement with key community stakeholders, promoting Just Better Care
• Documenting all evidence requirements in line with Compliance, ensuring 100% Compliance
• Overseeing and managing participants Budgets (Govt Funding)
• Working with or under the guidance of medical practitioners and Allied Health professionals
• Ensuring that all services are provided in a caring and respectful way in accordance with Just Better Care's policy and procedures, legislative requirements and program specific guidelines (i.e. Home Care Program – Support At Home Program)
• Providing training, coaching and guidance to Community Support Professionals, Enrolled Nurses and Support Staff/Care Partner colleagues as required
• Conducting skills assessments of Community Support Professionals performing complex care services as required
• Demonstrating a commitment to best practice and evidence of continued professional development
• Participating in staff meetings and attending training opportunities when required
• Occasional Wound Care (Clinical Care Partner Only)
• Ensuring that all services are provided in a caring and respectful way in accordance with Just Better Care's policy and procedures, legislative requirements and program specific guidelines
• Liaison with Aged Care Assessment Team (ACAT), My Aged Care (MAC) Portal, PRODA and other regulatory bodies
• Assisting participants to access other alternative services where the services are no longer meeting their needs
• Identifying and participating in personal professional development.
• Applying and upholding principles of equity and anti-discrimination in the workplace and adhering to organisational and legislative Health, Safety and Environment requirements
• Auditing of participant files regularly to ensure compliance
• Conducting skills assessments of Community Support Professionals who perform complex care services as required
• Demonstrating a commitment to best practice and evidence of continued professional development
• Participating in staff meetings and attending training opportunities when required