Financial Services Expert

6 days ago


Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

At Australia and New Zealand Banking Group Limited, we are committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.

Job Overview

We are seeking a Financial Services Expert to join our team as a S&S Banking Consultant at our Cannon Hill Branch. As a key member of our team, you will be responsible for delivering exceptional customer service and support to customers via face-to-face interaction and inbound & outbound calls.

About the Role
  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
  • Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels.
  • Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features.
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes.
Key Responsibilities
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
Requirements
  • Experience in delivering high-quality customer experience.
  • Comfortable with digital customer service platforms to assist customers in real-time.
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.


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