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Care Advisor
2 months ago
We are a leading provider of aged care services, dedicated to supporting older people to experience a sense of wellbeing, choice, and independence in their lives. Our team is committed to delivering high-quality services and care, with a focus on customer satisfaction and employee engagement.
About the RoleWe are seeking a skilled and compassionate Care Advisor to join our team in the Ballarat region. As a Care Advisor, you will be responsible for facilitating discussions with clients to identify their goals and develop their care plans. This is a part-time role working 60 hours per fortnight, with the view to move to full-time.
Key Responsibilities- Undertake initial assessments of prospective clients and assist in making recommendations on capacity
- Assess, monitor, review, and reassess the needs of clients within a holistic framework using a restorative and wellness approach
- Promote a harmonious team approach by acting as a mentor and supervisor to Home Care Workers to ensure delivery of community services
- Facilitate effective client pathway support through case discussions and case conferences, review of feedback, including incidents, hazards, and handovers, and monitoring of quality indicators
- Conduct annual reviews with clients, including revising their care plan, goals, services, and budgets to support our clients in living life to the fullest
- A clinical background as a Social Worker/EN/RN/Allied Health Practitioner/Case Manager - highly desirable
- Experience and expertise in the provision of services in Aged and Community services
- Experience and expertise in managing caseloads of clients with complex care needs
- Experience and expertise in working in a Clinical or Allied Health setting
- Experience in safety in the Aged Care or Health Sectors
- Experience in undertaking assessments, care planning, implementation, evaluation, and documentation of quality client care with a person-centred approach and in line with Consumer Directed Care principles
- The ability to communicate with staff, consumers, service providers, treating health professionals, and other community members to ensure the development of needs-based, consumer-focused services delivery
- Thorough understanding and ability to support compliance with Safety, Equal Opportunity, and other professional and legal requirements which affect day-to-day care and other services for clients
- Thrive in a team and appreciate the one-to-one interactions
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support, and Trust)
- A current Vulnerable People card or willingness to obtain one
- Current and ongoing flu vaccinations
- Australian working rights
- Ability to pass a national police clearance
- Current First Aid and CPR certificates
- Current and valid Victorian drivers' license and registered vehicle
