SOE Engineer
4 weeks ago
Datacom is seeking a highly skilled SOE Engineer to join our Endpoint Engineering team. As a key member of our team, you will be responsible for designing, building, supporting, and continuously improving end-user solutions end-to-end, enabling our customers to transform their business and modernize their end-user experience.
Key Responsibilities- Manage the day-to-day operations of customers' endpoint systems with minimal direction.
- Engage in project work when required, ensuring an exceptional customer experience to Datacom's endpoint customer base.
- Develop and maintain strong technical knowledge of Microsoft Endpoint Configuration Manager, including SCCM and Intune.
- Provide maintenance, upgrades, and enhancements of environment-wide configurations, including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise-grade endpoint management platforms.
- Collaborate with the team to identify service improvements, efficiencies, and cost reductions for Datacom customers.
- Follow best practice methodologies and adhere to recognized ITIL processes.
- 5 years' IT industry experience, preferably within an IT managed service provider.
- Approximately 3 years' experience in a similar SOE Engineer role.
- Exceptional knowledge of Windows 10, 11, and good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services, and enterprise applications.
- Exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops.
- Exceptional troubleshooting, customer service, communication, and prioritization skills.
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We offer a dynamic, agile, and flat-structured environment that values our people and provides opportunities for career growth and development.
We care about our people and provide a range of perks, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organizations explore possibilities and solve their greatest challenges.
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